Thyra Dockery
Houston,TX
Summary
Accomplished Client Service Specialist with a proven track record at JANUS et Cie, adept in client relationship management and sales support. Leveraged effective communication and Zendesk expertise to enhance client satisfaction and streamline operations. Demonstrated ability to work remotely with minimal supervision, driving significant account growth and fostering lasting client relationships.
Overview
10
10
years of professional experience
Work History
Client Service Specialist II
JANUS et Cie
Santa Fe Springs, CA
06.2021 - 10.2024
- Built and maintained effective working relationships with sales team, vendors, clients, and end-users
- Partnered with assigned sales rep to manage the day-to-day activities of 50+ accounts, preparing over 20 sales quotes daily
- Processed and managed complex orders daily all while communicating with the clients via Zendesk regarding the process
- Invoiced and collected payments, and released items for shipment to clients
- Answered questions regarding changes and status of orders via phone, email and chat
- Ensured thorough knowledge of product lines and options to clients
- Resolved issues related to order, shipment and payments
- Other duties as assigned
- Worked remotely with minimal supervision from my home office
Corporate Travel Consultant
Travel & Transport
Omaha, NE
03.2018 - 04.2021
- Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets
- Booked travel tickets, including air, rail, hotel, car and alternate ground transportation
- Worked remotely with minimal supervision from my home office
Senior Corporate Travel Consultant
Adelman Travel
Milwaukee, WI
07.2016 - 02.2018
- Helped senior managers make effective decisions based on current and accurate reporting
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
- Worked remotely with minimal supervision from my home office
HR Executive Assistant - Travel Coordinator
Chevron
Houston, TX
10.2014 - 07.2016
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Maintained and scheduled complex calendars
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Answered high volume of phone calls and email inquiries
- Updated international executives on ever changing business needs by thoroughly documenting internal and client meetings
- Worked a remote hybrid schedule with minimal supervision from my home office
Education
Associate's - Business Administration
University of Houston
Houston, TX06.1999
Diploma -
Stephen F Austin High School
Sugar Land, TX05.1997
Skills
- Effective Communication
- Hotel accommodations
- Travel research
- Zendesk
- Customer support
- Skilled in all Microsoft Functions
- Microsoft Outlook
- Telecommuting Experience
- Client Relationship Management
- Sales support
Timeline
Client Service Specialist II
JANUS et Cie
06.2021 - 10.2024
Corporate Travel Consultant
Travel & Transport
03.2018 - 04.2021
Senior Corporate Travel Consultant
Adelman Travel
07.2016 - 02.2018
HR Executive Assistant - Travel Coordinator
Chevron
10.2014 - 07.2016
Associate's - Business Administration
University of Houston
Diploma -
Stephen F Austin High School
Similar Profiles
Heather SidwellHeather Sidwell
Marine Projects Manager (remote) at JANUS et CieMarine Projects Manager (remote) at JANUS et Cie
German Gera ChukanovGerman Gera Chukanov
Assistant Accountant at Janus InternationalAssistant Accountant at Janus International
Edgar FuerteEdgar Fuerte
Treatment Technician at Janus Of Santa CruzTreatment Technician at Janus Of Santa Cruz