Thyraneshia Goodman
Houston,TX
Summary
Diligent and personable customer service representative/Registrar seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. 12 Years of data entry, clerical, and experience in Microsoft Office. Adverse Customer support and hospitality administration.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Registrar
160 Driving Academy
11.2022 - 03.2024
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Increased student satisfaction by providing comprehensive support and guidance throughout registration process.
- Enhanced data accuracy in student records with meticulous attention to detail in updating and maintaining databases.
- Ensured compliance with federal and state regulations regarding student records, safeguarding privacy and institutional reputation.
- Upheld HIPAA regulations and standards for protecting patient information.
Urine Specimen Collector (Temprorary)
Millenium Healthcare Diagnostics
03.2022 - 01.2023
- Improved specimen collection efficiency by implementing standardized procedures and guidelines for staff.
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Printed results reports and submitted for review.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Ensured proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
- Streamlined workflow through efficient organization of supplies and equipment needed for daily collections.
- Followed safety protocols while handling hazardous materials.
- Recorded and analyzed data to produce reports of results.
Patient Access Representative
Bayshore Medical Center
06.2016 - 08.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Education
Some College -
Texas Southern University
Houston, TX01.2011
High School Diploma -
M.B. Smiley High School
Houston, TX05-2007
Skills
- Communication
- Empathy
- Patience
- Technical Knowledge
- Medical Insurance Verification
- Data Entry
- Medical Billing
- Records management
- Admissions and registrations
- Verification and eligibility
- Critical Thinking
- Teamwork
- Problem-solving abilities
- Multitasking
- Reliability
- HIPAA Compliance
- Team collaboration
- Medical documentation
- Electronic Health Records
- Patient confidentiality
- Effective communication
- Team building
- Self motivation
- Professionalism
- Quality Assurance
- Billing Procedures
- Information technology
- Medical records retrieval
- Regulatory Compliance
- Data Integrity
- Problem-solving aptitude
- Time management abilities
- Adaptability
- Computer literacy
- Medical Terminology
- Patient Registration
- Patient Scheduling
- Course scheduling
- Transfer credit evaluation
- Academic advising
- Program assessment
Timeline
Registrar
160 Driving Academy
11.2022 - 03.2024
Urine Specimen Collector (Temprorary)
Millenium Healthcare Diagnostics
03.2022 - 01.2023
Patient Access Representative
Bayshore Medical Center
06.2016 - 08.2022
Some College -
Texas Southern University
High School Diploma -
M.B. Smiley High School
Similar Profiles
Jeremy KimbroughJeremy Kimbrough
Business Development Specialist-Corporate at 160 Driving Academy/Truckers NetworkBusiness Development Specialist-Corporate at 160 Driving Academy/Truckers Network
Michael McKeeMichael McKee
Business Development Specialist at 160 Driving AcademyBusiness Development Specialist at 160 Driving Academy
Kelly PhalenKelly Phalen
Business Development Specialist at 160 Driving AcademyBusiness Development Specialist at 160 Driving Academy