Ti Swasho
Stillwater
Summary
Dynamic and dedicated professional with a proven track record at Mazzio's Pizza, excelling in service excellence and time management. Recognized for enhancing customer satisfaction through timely deliveries and a positive attitude. Skilled in problem-solving and heavy lifting, contributing to efficient operations and a collaborative team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Driver
Mazzio's Pizza
01.2024 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Server
Rons Hamburgers
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Garden Center Employee
Ted Debbies Flower and Garden
03.2021 - 07.2022
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Elevated store reputation by promptly addressing any concerns or complaints from customers regarding products or services provided at the garden center.
- Managed cash register transactions accurately while delivering friendly service to every customer.
- Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations on plant care and gardening products.
- Contributed to a positive work environment by actively engaging with colleagues, fostering open communication, and supporting collaborative efforts.
- Assisted in loading heavy purchases into customer vehicles safely while minimizing damage to plants or property.
Education
Bachelor of Science - Mechanical Engineering
Oklahoma State University
Stillwater, OK05-2027
No Degree - Automotive Engineering
Tulsa Technology Center
Tulsa, OK05-2023
Skills
- Optimistic Mindset
- Service Excellence
- Valid Driver's license
- Collaborative Team Player
- Problem-solving
- Time management skills
- Safe driving record
- Heavy lifting
- Vehicle cleaning and maintenance
- Stocking and inventory
- Complex Problem-solving
Certification
- AST - Advanced Service Technician : Brakes, Suspension and Electrical
Timeline
Delivery Driver
Mazzio's Pizza
01.2024 - Current
Server
Rons Hamburgers
08.2022 - 08.2023
Garden Center Employee
Ted Debbies Flower and Garden
03.2021 - 07.2022
Bachelor of Science - Mechanical Engineering
Oklahoma State University
No Degree - Automotive Engineering
Tulsa Technology Center
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