Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tia Abala

Houston,TX

Summary

Accomplished in various industry possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Business Manager

042 Restaurant And Lounge
12.2022 - 06.2023
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed inventory and ordered merchandise to guarantee appropriate stock levels.
  • Created comprehensive business plan to outline business growth strategy and marketing strategies.
  • Standardized employee training, improved worker knowledge and increased customer satisfaction 15%.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Leasing Agent

The Jordan
09.2020 - 10.2022
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Invited prospects to fill out application upon completion of property tour.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Project Coordinator

DAVACO Inc.
04.2018 - 07.2020
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Created job files for each project and maintained current data in each file.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.

Office Administrator

Kings Logistics
10.2016 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Education

Bachelor of Science - Computer Science

UNT

Skills

  • Business Administration
  • Presentation Manager
  • Social Media Promotion
  • Negotiation
  • Operational Efficiency
  • Common Area Maintenance
  • Materials Planning and Logistics
  • Online Databases
  • Employee Motivation
  • Safety Procedures
  • Provides Office Support
  • Capital Expenditures Oversight
  • Risk Mitigation
  • Facilitate Office Meetings
  • Customer Satisfaction
  • Consulting

Certification

  • Licensed PM, CRM

Timeline

Assistant Business Manager

042 Restaurant And Lounge
12.2022 - 06.2023

Leasing Agent

The Jordan
09.2020 - 10.2022

Project Coordinator

DAVACO Inc.
04.2018 - 07.2020

Office Administrator

Kings Logistics
10.2016 - 05.2018

Bachelor of Science - Computer Science

UNT

Similar Profiles

CREATE PROFILE
Tia Abala