Tia Adair
White Hall,AR
Overview
8
8
years of professional experience
Work History
Access Coordinator II
UAMS
07.2023 - Current
- Improved patient access by streamlining registration processes and reducing wait times.
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Maintained a comprehensive database of patient information to facilitate seamless communication between departments.
- Provided exceptional customer service to patients, families, and referring providers, fostering positive relationships.
Teller
Navy Federal Credit Union
02.2022 - 03.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Credit Card Customer Service Representative
FIS Global
03.2019 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
- Maintained up-to-date knowledge of credit card products, services, and policies to provide accurate information to customers.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
- Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.
- Expedited dispute resolutions for customers by thoroughly investigating claims and providing timely updates on case progress.
- Educated customers on credit card benefits, driving increased utilization of rewards programs and value-added services.
42A Human Resources Specialist
US Army
09.2016 - 10.2018
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related inquiries and concerns.
- Provided expert guidance on employee benefits, improving overall understanding and utilization of available resources.
- Managed payroll processing accurately and timely, ensuring employees received proper compensation for their work.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ02.2024
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05.2016
Skills
- Customer service expertise
- Exceptional organization
- Rapid data entry skills
- Compliance, banking laws, and regulations
- Sales expertise
- Cash handling and management
- Strong Work Ethic
- Customer Relationship Building
Timeline
Access Coordinator II
UAMS
07.2023 - Current
Teller
Navy Federal Credit Union
02.2022 - 03.2023
Credit Card Customer Service Representative
FIS Global
03.2019 - 02.2022
42A Human Resources Specialist
US Army
09.2016 - 10.2018
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Pine Bluff High School
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