Tia Adams
Southfield,MICHIGAN
Summary
Well-rounded professional with experience in customer service, call handling, and issue resolution, along with hands-on manufacturing and inspection work. Recognized for clear communication, calm problem-solving, and consistent attention to detail. Focused on supporting quality, safety, and team performance.
Overview
11
11
years of professional experience
Work History
Assembly Line Production Worker
Stellantis
Warren, Michigan
11.2017 - Current
- - Assembled vehicle components on Stellantis production line using standard work instructions.
- Assembled components according to established procedures and safety protocols.
- - Inspected parts for defects, escalating quality concerns to supervisors to maintain high standards.
- Identified defective parts or items needing rework during inspections.
- - Followed safety procedures and wore required protective equipment throughout shifts.
- Performed different roles on the assembly line to support production needs.
- Communicated effectively with team members regarding production goals and objectives.
- Trained new employees on assembly line processes and procedures, enhancing team readiness.
- Utilized computers for tracking inventory levels and updating databases with relevant information.
Customer Service Representative
Minacs
Novi, Michigan
05.2015 - 11.2017
- Managed inbound customer calls for Minacs call center, providing timely assistance.
- Investigated and resolved customer complaints to ensure satisfaction and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Communicated product information clearly to enhance customer understanding.
- Clarified account details and policy information to enhance customer understanding and confidence.
- Resolved billing and service inquiries using CRM systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported customer retention efforts through clear, professional communication.
- Recorded detailed notes of customer interactions for future reference and follow-up.
- Processed service requests and account updates accurately.
- Maintained call quality standards and script compliance.
- Escalated complex issues to specialized support teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Recognized and acted on upselling opportunities based on customer needs, contributing to increased sales potential.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Medical Assistant Certificate - Medical Assistant
Dorsey College
Novi, MI12-2016
Some College (No Degree) - Nursing
Grand Valley State University
Allendale, MISkills
- Safety compliance
- OSHA compliance
- Quality inspection
- Defect identification
- Quality assurance
- Parts inventory tracking
- Time management
- Issue resolution
- Call handling
- Customer service
- CRM systems
- Team collaboration
- Team communication
- Verbal and written communication
- Conflict resolution
- Analytical skills
- Attention to detail
Timeline
Assembly Line Production Worker
Stellantis
11.2017 - Current
Customer Service Representative
Minacs
05.2015 - 11.2017
Medical Assistant Certificate - Medical Assistant
Dorsey College
Some College (No Degree) - Nursing
Grand Valley State University