Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Amos

Midway Park,NC

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Childcare Network
Swansboro, NC
06.2023 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.

Member Channel Support Specialist

Truliant Federal Credit Union
Winston-Salem, NC
10.2011 - 07.2022
  • Reviewed and processed customer deposits, withdrawals, loan payments, and transfers.
  • Prepared daily reports to track banking transactions and account balances.
  • Performed reconciliations between bank accounts and internal accounting systems.
  • Provided customer service support for banking inquiries via telephone or email.
  • Assisted with the implementation of new banking procedures and policies.
  • Analyzed data from various sources to identify potential fraud cases.
  • Participated in training sessions designed to enhance knowledge of banking processes.
  • Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
  • Provided administrative support to the finance department, such as filing documents and responding to queries.
  • Entered data into accounting software packages accurately and efficiently.
  • Assisted managers with additional duties during employee absences.

Education

Bachelor of Arts - Exercise Science

Concordia University, St. Paul
Saint Paul, MN
05-2021

Skills

  • Database Management
  • Spreadsheet Management
  • Expense Reporting
  • Scheduling Management
  • Clerical Support
  • Workflow Optimization
  • Data Entry
  • Research
  • Branch operations
  • Data Processing
  • Account Monitoring
  • Payment Processing
  • Customer Service
  • Team Collaboration
  • Effective Communication
  • Multitasking
  • Problem-solving abilities
  • Windows Server
  • Time Management

Timeline

Administrative Assistant

Childcare Network
06.2023 - Current

Member Channel Support Specialist

Truliant Federal Credit Union
10.2011 - 07.2022

Bachelor of Arts - Exercise Science

Concordia University, St. Paul
Tia Amos