Tia Amos
Jacksonville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EC Teacher's Assistant
Onslow County Public Schools
Hubert, NC
08.2025 - Current
- Conducted market research and gathered customer feedback to identify opportunities for new or improved learning products for teaching.
- Drafted project plans and timelines; monitored progress against milestones throughout development process.
- Guided students in behavioral expectations to foster a respectful classroom atmosphere.
- Facilitated small group discussions to enhance comprehension and critical thinking.
- Engaged students in critical thinking skills through inquiry based activities that encouraged creative problem solving.
Administrative Assistant
Childcare Network
Swansboro, NC
06.2023 - 08.2025
- Facilitated presentations and shared innovative ideas during internal meetings with cross-functional teams to enhance operational processes.
- Conducted comprehensive data entry and compilation into diverse databases, ensuring meticulous accuracy and completeness.
- Formulated and executed strategies to enhance engagement and boost enrollment.
- Planned and implemented projects tailored to enhance children's individual learning styles, emphasizing user-centered design and adapting solutions to meet diverse needs.
- Maintained a transparent environment for communication between staff, directors, and parents.
Operational Support Specialist
Truliant FCU
Winston-Salem, NC
10.2015 - 07.2022
- Built strong customer relationships by addressing support request across multiple channels (email, phone, and chat), ensuring high satisfaction by resolving issues efficiently.
- Supported inventory management and logistical tracking, utilizing data to identify trends, optimize workflow, and ensure the availability of supplies directly contributing to operational efficiency.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Facilitated training sessions for new representatives on company policies, systems, and best practices.
Education
Bachelor of Arts - Exercise Science
Concordia University St. Paul
Saint Paul, MNSkills
- Teamwork and collaboration
- Cross functional leadership
- Scrum/Agile/Kanban
- Figma
- GTM Go-To-Market
- Customer feedback
- Results Driven
- Iteration/ continuous improvement
- Strategic planning
- Critical thinking
Certification
- UI/UX Design, Coursera
- Introduction to SCRUM Master Professiona, Coursera
- Digital Product Management: Modern Fundamentals. Coursera
Timeline
EC Teacher's Assistant
Onslow County Public Schools
08.2025 - Current
Administrative Assistant
Childcare Network
06.2023 - 08.2025
Operational Support Specialist
Truliant FCU
10.2015 - 07.2022
Bachelor of Arts - Exercise Science
Concordia University St. Paul