Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Angle

Arcanum,OH

Summary

Proven leader and effective communicator, I excelled at Chick-fil-A, enhancing team performance and customer satisfaction. Skilled in cash handling and problem-solving, I significantly minimized discrepancies and resolved complaints, fostering a positive and efficient work environment. My ability to train and supervise staff ensures operational excellence and service quality.

Overview

5
5
years of professional experience

Work History

Shift Leader

Chick-fil-A
06.2023 - Current
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Front Of House Team Member

Chick-fil-A
09.2021 - Current
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.

Server

The Brethren Retirement Community
08.2020 - 07.2021
  • Provided attentive service without sacrificing attention to detail.
  • Set positive tone for entire dining experience as first point of contact for incoming residents.
  • Served food and beverages promptly with focused attention to resident needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Farmer Browns
08.2019 - 07.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Arcanum High School
Arcanum, OH
05.2023

Miami Valley Career Technology Center
Clayton, OH
05-2023

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Decision-making capabilities
  • Customer service focus
  • Strong verbal and written communication
  • Training Assistance
  • Team Collaboration and Leadership
  • Team Supervision
  • Staff Supervision

Timeline

Shift Leader

Chick-fil-A
06.2023 - Current

Front Of House Team Member

Chick-fil-A
09.2021 - Current

Server

The Brethren Retirement Community
08.2020 - 07.2021

Server

Farmer Browns
08.2019 - 07.2021

High School Diploma -

Arcanum High School

Miami Valley Career Technology Center

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Tia Angle