Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tia Artis

Dallas

Summary

Fashion, for many, serves a functional purpose, prioritizing comfort and practicality. However, I view fashion as a powerful medium for self-expression, reflecting and shaping individual identities. Facilitating this expression, particularly empowering women of all ages to feel beautiful and confident, both in their appearance and intrinsically, is a profound and enduring passion of mine. I am deeply committed to collaborating with individuals to cultivate and refine their personal style.

Overview

7
7
years of professional experience

Work History

Quality Analyst

Louis Vuitton - LVMH
Dallas
02.2021 - Current
  • Upholding and advancing service excellence, ensuring adherence to Louis Vuitton Service Commitments for every client interaction. Monitoring and evaluating all inbound client communications, including calls and written correspondence, handled by Client Advisors.
  • Provide performance feedback to the respective team managers.
  • Serves as a key resource for all quality and service enhancement initiatives within Client Services.
  • Collaborated with training managers to onboard new hires, establishing a foundation for quality expectations, and piloting the inaugural luxury experience program.
  • Partnered with fellow analysts to develop tools and resources, enhancing support for both future analysts and client advisors.
  • Designed and implemented monthly team competitions to foster camaraderie and elevate team engagement.
  • Contributed to the development of engaging learning modules by brainstorming innovative titles with the training team.

Client Services Representative

Louis Vuitton
Dallas
10.2018 - 02.2021
  • Provided exceptional client service via phone and email, addressing inquiries, resolving issues, and processing orders in accordance with brand standards.
  • Efficiently handled a high volume of inbound and outbound calls, maintaining composure and professionalism in all client interactions.
  • Mastered company policies, procedures, and product knowledge to effectively assist clients, and escalate complex issues to appropriate departments.
  • Proactively identified client needs and offered tailored solutions, consistently exceeding customer expectations.
  • Maintained accurate records of client interactions, utilizing CRM software and internal databases.
  • Contributed to team success by collaborating with colleagues, and sharing best practices.
    Achieved consistently high client satisfaction ratings, exceeding the team average by 14%.
  • Successfully resolved up to 20 complex client issues daily, minimizing escalations, and maximizing client retention.

Retail Sales Representative

Michael Kors
Grapevine
09.2018 - 11.2020
  • Driven sales professional with a proven track record of exceeding sales targets, and providing exceptional client service.
  • Expertise in cultivating and maintaining client relationships, consistently delivering personalized experiences aligned with brand standards.
  • Proficient in visual merchandising, operational procedures, and inventory management.
  • A collaborative team player committed to fostering a positive and productive work environment while adhering to company policies and procedures.
  • Demonstrated comprehensive product knowledge, and a passion for staying abreast of current collections and fashion trends.

Education

Bachelor of Arts - Fashion Merchandising

University of North Texas
Denton, TX
05-2018

Associate of Arts -

Cedar Valley College
Dallas
05-2013

Skills

  • Visual merchandising
  • Training development
  • Problem solving
  • Conflict resolution
  • Coaching and mentoring
  • Agile
  • Detail-oriented
  • Quality assurance
  • Dependable and reliable

Affiliations

  • Volunteering
  • Travel
  • Networking
  • Painting
  • Fashion Blogging

Timeline

Quality Analyst

Louis Vuitton - LVMH
02.2021 - Current

Client Services Representative

Louis Vuitton
10.2018 - 02.2021

Retail Sales Representative

Michael Kors
09.2018 - 11.2020

Bachelor of Arts - Fashion Merchandising

University of North Texas

Associate of Arts -

Cedar Valley College

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