Tia Bass
Hopewell Junction,NY
Summary
Proven Office Manager at Vitality Psychiatry, adept in office management and customer service, significantly enhanced team productivity and patient outcomes. Skilled in organizational strategies and clear communication, fostering professional relationships and optimizing workflow. Achieved improved customer satisfaction through efficient scheduling and document management.
Overview
13
13
years of professional experience
Work History
Office Manager and MeRT Technician
Vitality Psychiatry
08.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Ensured patient comfort during TMS sessions, addressing any concerns or questions prior to treatment.
- Adhered to strict safety guidelines when operating TMS equipment, minimizing risk factors for both patients and staff members.
- Improved patient outcomes by administering safe and effective TMS treatments according to established protocols.
- Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
- Assisted in training new technicians on proper use of TMS devices, ensuring consistent delivery of high-quality care across the clinic''s staff members.
- Analyzed waveforms and electrical circuits with signal averaging equipment.
- Converted client record and procedure acknowledgment in computer system.
- Provided training and support to new EEG Technicians, sharing best practices for test administration and data analysis.
- Applied electrodes on predetermined areas and monitored [Type] performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Delivery Driver
Instacart
07.2019 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server
Putnam Diner
03.2015 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Office Administrative Assistant
F N B Contracting
01.2012 - 04.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Education
GED -
Bones
Carmel, NY01-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document management
- Scheduling
- Scheduling coordination
- Employee training
- Policy implementation
- Workflow optimization
Timeline
Office Manager and MeRT Technician
Vitality Psychiatry
08.2022 - Current
Delivery Driver
Instacart
07.2019 - 11.2022
Server
Putnam Diner
03.2015 - 05.2019
Office Administrative Assistant
F N B Contracting
01.2012 - 04.2014
GED -
Bones
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