TIA BINNS
Deltona,FL
Summary
Expert in customer service with extensive experience in high-volume dining environments. Strong communication and interpersonal skills drive positive guest experiences and effective table management. Proven track record of enhancing workflow and team efficiency, significantly boosting restaurant reputation. Adaptable and skilled in problem-solving, resulting in increased customer satisfaction and repeat business. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server/Clerk
John Knox Village
Orange City, Florida
06.2024 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed dining room setup and ensured cleanliness during shifts.
- Collaborated with kitchen staff for timely food delivery.
- Assisted guests with menu selections and addressed special dietary needs.
- Processed customer orders accurately with point-of-sale systems.
- Trained new servers on restaurant protocols and service standards.
- Handled guest complaints promptly and professionally to maintain satisfaction.
- Monitored inventory levels and communicated requirements to management effectively.
- Handled money transactions accurately while following company procedures for handling cash payments.
DESK ASSISTANT
Florida international university
Miami
01.2024 - 05.2024
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained organized office environment through accurate mail distribution and document filing.
- Facilitated effective communication to ensure accurate completion of tasks.
- Guided students with inquiries, directing them to appropriate resources.
- Managed front desk operations and maintained a welcoming environment.
TEAM MEMBER
steak n shake
orange city
01.2021 - 01.2023
- Exceptional customer service skills, with experience in handling customer inquiries and resolving issues.
- Skilled in operating cash registers and processing transactions accurately and efficiently.
- Proficient in following safety guidelines and procedures to ensure a safe work environment.
- Strong team player with the ability to collaborate effectively with colleagues to achieve common goals.
Education
Bachelor of Arts - Health Services Administration
Florida International University
Miami12-2024
Skills
- Customer service and support
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Cash handling
- Safety compliance
- Office organization
- Mail management
- Document management
- Problem solving
- Food and beverage service
- Inventory control
- Server training
- Responsible beverage service
- Guest relations and support
- Service prioritization
- POS operation
- Price memorization
- Strong work ethic
- Supply restocking
Languages
English
Affiliations
- Able to multitask and be cross trained in any workspace while getting job done efficiently.
Timeline
Server/Clerk
John Knox Village
06.2024 - 06.2025
DESK ASSISTANT
Florida international university
01.2024 - 05.2024
TEAM MEMBER
steak n shake
01.2021 - 01.2023
Bachelor of Arts - Health Services Administration
Florida International University
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