Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
PHARMACEUTICAL PACKAGING TECHNICIAN
Emergent BioSolutions
03.2021 - Current
Execute and document procedural steps in compliance with cGMP and GDP standards
Perform room clearances in accordance with relevant Standard Operating Procedures
Adhere to the procedures and safe practices for movement of product and materials and accurately complete all applicable documentation
This applies to room temperature and cold storage locations
Review all documentation generated as each step is completed for accuracy of calculations / data entry and completeness of process signature steps
Stock gowning and consumable supplies in the controlled areas maintaining Just-In-Time inventory (JIT) control of manufacturing materials
Certify on label inspection test set and maintain certification
Manually inspect printed materials and inkjet and document results ensuring that specifications are met
Manually package product in final packaging components while verifying that lot information, including lot number and expiration date, are accurate
Load and unload product from vial labeling machine during ink jetting and labeling processes
Transport materials from room temperature and cold storage locations via use of manual pallet jacks, carts or physical carry
Mark and label containers, container labels or products as required
Count products and materials to ensure accountability throughout the process.
Ensured product quality through meticulous inspection of packaged products, resulting in reduced customer complaints.
Collaborated with team members to identify bottlenecks in the packaging process, implementing solutions for improved performance.
Assisted in training new hires on proper use of equipment and adherence to SOPs, fostering a culture of continuous learning and development.
Developed comprehensive documentation of package assembly instructions for new products, facilitating smooth handoffs between departments.
Labeled packages with appropriate shipping information for accurate deliveries.
Operated and maintained packaging equipment with focus on safety and productivity.
Followed packing processes to increase speed and accuracy.
Maintained neat, clean, and safe workspace to avoid hazards and increase safety.
Reviewed orders by inspecting labeling, packaging, and contents.
Counted and recorded finished and rejected packaged items.
Execute Sampling Inspection, Sampling Labeling and Packaging, Sampling Delivery and 100% visual inspection and complete the required documentation in the batch record and associated logbooks.
Operate the Tray Vision according to the standard operating procedure.
Manually package product in final packaging components while verifying that lot information, including lot number and expiration date, are accurate
Must be skills assessed on operation of the labeling machine. Able to operate the machine independently and with minimal supervision.
Must be skills assessed on operation of the cartoning machine. Able to load, unload and operate the cartoner during the cartoning process independently and with minimal supervision.
Must be skills assessed on operation of the serialization and aggregation machines. Able to load, unload and operate the serialization and aggregation equipment with minimal supervision.
Will identify and champion process improvement initiatives.
Basic troubleshooting of line issues.
CUSTOMER SERVICE LEADER
Royal Farms
02.2021 - Current
Performed administrative support functions such as processing payments and reconciling accounts
Helped resolve product returns, responded to shipping inquiries and answered order status questions
Quoted prices for items desired, explain credit terms and collected credit information to qualify customers
Documented compliance with company policies and procedures and wrote sales reports daily
Processed cash register transactions by inputting product costs and giving back change
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
Adhered to all cash handling policies and procedures
Collected payment for customer purchases
Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
Greeted all customers and provided prompt and friendly service.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Promoted a positive work environment that encouraged open communication between team members, leading to higher levels of employee engagement.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Planned schedules and workflows based on expected customer demands.
Responded to customer calls and emails to answer questions about products and services.
Increased team productivity by implementing streamlined processes and effective communication strategies.
SUPERVISOR/QUALITY CONTROL INSPECTOR
Severn
10.2019 - 05.2021
Inspected and tested raw materials and assemblies for prevention of serious downstream errors
Reported on non-conformance issues and documented findings in forms to help production staff understand and correct problems
Witnessed processes and inspected completed assemblies and major components
Carefully documented findings such as weights, quantities and grades in daily reports
Checked incoming supplies against purchase orders and the established materials specifications
Reviewed activities regularly to identify opportunities for improvement
Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Kept work area organized and clutter-free
Followed established guidelines and procedures.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Maintained compliance with company policies, objectives, and communication goals.
Achieved results by working with staff to meet established targets.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
MACHINE OPERATOR
Hampton Farms
04.2017 - 10.2019
Kept machinery clean and operating efficiently to consistently meet production targets
Read and understood specifications to understand job requirements
Complied fully with safety requirements to protect personnel and company assets
Packaged finished products into boxes, cartons and containers for shipping to customers
Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
Inspected finished products to verify conformity to quality standards
Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors
Fed, placed, and unloaded items to contribute to efficient production
Read and understood the production orders to complete accurate work and minimize wasted resources
Moved products to the next station for further processing or packaging.
Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Collaborated with team members to optimize production processes and improve overall performance.
Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Operated various types of machinery, contributing to the successful completion of diverse projects.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
WAREHOUSE WORKER
Hampton Farms
06.2015 - 04.2017
Met cases per shift goals by completing orders quickly
Organized work areas to reduce errors and support efficiency
Observed all company safety policies and OSHA guidelines
Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit
Reduced warehouse hazards by disposing of trash and debris.
Enhanced packaging efficiency by implementing automated systems and streamlined processes.
Reduced waste by optimizing packaging materials usage and recycling initiatives.
Achieved faster order fulfillment with improved workflow management and team coordination.
ASSISTANT
Kind Hearts Home Health Care
03.2015 - 05.2015
Answered incoming phone calls and directed to appropriate personnel
Screened or answered email messages to support consistent and timely communication
Operated office machinery, including photocopiers, scanners, and telephone systems
Handled administrative functions, including filing, typing, copying, and faxing
Scheduled and assigned work assignments
Helped to maintain organized filing systems for digital and analog records.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Streamlined communication between departments for better collaboration and increased productivity.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Quality Assurance Specialist at Bora Pharmaceutical Injectables Inc. (fka Emergent BioSolutions Inc.)Quality Assurance Specialist at Bora Pharmaceutical Injectables Inc. (fka Emergent BioSolutions Inc.)