Overview
Work History
Education
Skills
Timeline
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TIA BOOKMAN

Houston,TX

Overview

10
10
years of professional experience

Work History

Customer Service Assistant

DirectTV Houston
05.2019 - Current
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
  • Was in charge of directing calls to specific departments and people.
  • Customer account administration and setup in internal systems.
  • Pay attention to the needs of my customers.
  • Provide administrative assistance.
  • Customer questions about product availability and shipping times were answered by me.
  • Was in charge of processing cash and credit payments in a timely and accurate manner.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.

Food Service

Houston Methodist Hospital
03.2020 - 08.2023
  • Observed food preparation, production, and plating for quality control.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Dealing with disgruntled customers and resolving conflicts.
  • Wash, peel, and/or cut them to prepare foods for cooking or serving.
  • Regular maintenance and repair operations were spearheaded by me to keep the building and equipment in top shape.

Material Handler

O'Reilly Auto Parts
09.2020 - 11.2023
  • Kept track of the inventory of shipping materials and supplies
  • Was in charge of transporting inventory items to their proper locations.
  • Made supervisors and coworkers aware of potential hazards and other issues so that they could be resolved quickly.
  • Paid close attention to gain a thorough understanding of the duties required for each shift, completing priority tasks first during team meetings.
  • Packed items into appropriate containers for shipment.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Cash Processor

Brink's Inc
11.2020 - 06.2023
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
  • Prepared and delivered [Type] bank statements, including statements, deposits, and ledgers, accurately and quickly.
  • Completed daily [Type] documents, reports, and invoices with accuracy.
  • Provided financial support to human resources by certifying and processing payroll, completing deposits, performing pay adjustments, and distributing checks on time.
  • Identified accounting errors by creating cross-referencing databases.

Home Health Assistant

AccentCare | Personal Care
12.2018 - 02.2023
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
  • Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
  • Kept a close eye on clients' behavior and emotional responses, consulting with [Job title] to address any concerns and protect each individual from harm.
  • Assisted clients with managed home care, ensuring that the care was effective by monitoring their health.
  • Encouraged patients to engage in [Type] activity to help them improve their mood and memory.

Security Officer

Allied Universal
07.2018 - 04.2020
  • Used electronic gates to control vehicle and pedestrian traffic entering the building grounds.
  • Kept track of employee activities and ensured that they complied with security regulations.
  • Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels.
  • Ensured the safety of the traveling public by conducting explosives residue tests.

Food Service

HISD Nutrition Services
07.2015 - 06.2018
  • Implemented a [Type] program and effectively managed employee errors, resulting in a [Number]% reduction in overall waste.
  • Devised and oversaw menu plans for weekly and special events.
  • Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Observed food preparation, production, and plating for quality control.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.

Education

High School -

Sterling High School
Houston, TX
01.2013

Skills

  • Inventory controls
  • Kitchen staff coordination
  • Organization

Timeline

Cash Processor

Brink's Inc
11.2020 - 06.2023

Material Handler

O'Reilly Auto Parts
09.2020 - 11.2023

Food Service

Houston Methodist Hospital
03.2020 - 08.2023

Customer Service Assistant

DirectTV Houston
05.2019 - Current

Home Health Assistant

AccentCare | Personal Care
12.2018 - 02.2023

Security Officer

Allied Universal
07.2018 - 04.2020

Food Service

HISD Nutrition Services
07.2015 - 06.2018

High School -

Sterling High School

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TIA BOOKMAN