To obtain a position as a Personal Lines Auto Liability Claims Representative at Westfield Insurance. Positive, communicative, and detail-focused professional with solid foundation in customer service and problem-solving. Understanding of insurance processes and policies combined with strong analytical and organizational skills. Dedicated to providing efficient solutions and ensuring customer satisfaction.
Overview
21
21
years of professional experience
Work History
Security Assistant/Information Systems
AultCare
03.2013 - Current
Conducted internal audits to identify areas of improvement within the organization''s information security program.
Assign, grant, review, and maintain security permissions by system /application used
Annual/Semi-Annual audits of all applications Security/IS department handles
Seeks supervisory guidance and approval as needed
Develop system/application security standards adhering to minimum necessary rule
Define new security policies
Creating, updating, and reviewing policies using Policy Tech
Assist with internal and external audits
Helped implementations stages of new applications
Handles Track-IT work orders assigned to department.
Senior Medical Claims Representative
Nationwide Insurance Company
04.2010 - 03.2013
Handles first party medical claims
Work with Auto Injury Solution software to evaluate all medical bills for proper billing
Investigates, evaluates, and negotiates medical bills
Audits all medical bills to determine if medically necessary for injuries stated
Provides outstanding customer service to members
Mentor for new hires.
Claims Representative
Nationwide Insurance Company
04.2007 - 04.2010
Determines proper policy coverage's, investigates, evaluates, negotiates and settles all assigned claims cases in accordance with company policies and procedures at values commensurate with damages sustained
Performed outstanding customer service to policyholders and claimants
Organizes team building activities to promote team building, such as Operation Christmas Shoe box and teammate's company anniversary celebrations
Generated, posted and attached information to claim files
Staffing Manager
Robert Half International
04.2006 - 04.2007
Sold RHI services to prospective clients by building and establishing relationships with clients, recruit and place administrative professionals
Recruiting functions include interviewing applicants, consulting with candidates on industry trends and placing candidates on assignments
Wrote and posted job descriptions on RHI website
Personal Banker
Fifth Third Bank
North Canton, OH
05.2004 - 05.2006
Opened and maintained depository accounts
Met with clients to discuss financial needs, emphasizing financial counseling and lending, and make appropriate referrals
Made lending decisions with personal, auto loans and credit cards
Handled all procedures in absence of manager at banking center
Maintained cash shipment, monthly audits, and weekly reports
Completed Classes/licenses to further advance career-notary licenses, consumer lending, Series 6 and Life and Health Insurance
Trained and managed Customer Services Representatives and new hires personal bankers
Education
Bachelor of Arts - Business Administration, Management, HR
Baldwin-Wallace College
Berea, OH
05.2004
Skills
Training and Teaching
Effective and Professional Communication
Document Management
Designing Security Controls
Reports and Documentation
Policy Updates
End-User Support
Activity Logging and Reporting
Information Auditing
Microsoft 360 suite
Security Evaluation
Report Writing
Timeline
Security Assistant/Information Systems
AultCare
03.2013 - Current
Senior Medical Claims Representative
Nationwide Insurance Company
04.2010 - 03.2013
Claims Representative
Nationwide Insurance Company
04.2007 - 04.2010
Staffing Manager
Robert Half International
04.2006 - 04.2007
Personal Banker
Fifth Third Bank
05.2004 - 05.2006
Bachelor of Arts - Business Administration, Management, HR
Associate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBIAssociate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBI
<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd
Director of Information Technology / Information Security / Facilities and Building Management Systems / Infrastructure Security at Los Angeles Area Chamber of CommerceDirector of Information Technology / Information Security / Facilities and Building Management Systems / Infrastructure Security at Los Angeles Area Chamber of Commerce