Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Boyce

Alliance

Summary

To obtain a position as a Personal Lines Auto Liability Claims Representative at Westfield Insurance. Positive, communicative, and detail-focused professional with solid foundation in customer service and problem-solving. Understanding of insurance processes and policies combined with strong analytical and organizational skills. Dedicated to providing efficient solutions and ensuring customer satisfaction.

Overview

21
21
years of professional experience

Work History

Security Assistant/Information Systems

AultCare
03.2013 - Current
  • Conducted internal audits to identify areas of improvement within the organization''s information security program.
  • Assign, grant, review, and maintain security permissions by system /application used
  • Annual/Semi-Annual audits of all applications Security/IS department handles
  • Seeks supervisory guidance and approval as needed
  • Develop system/application security standards adhering to minimum necessary rule
  • Define new security policies
  • Creating, updating, and reviewing policies using Policy Tech
  • Assist with internal and external audits
  • Helped implementations stages of new applications
  • Handles Track-IT work orders assigned to department.


Senior Medical Claims Representative

Nationwide Insurance Company
04.2010 - 03.2013
  • Handles first party medical claims
  • Work with Auto Injury Solution software to evaluate all medical bills for proper billing
  • Investigates, evaluates, and negotiates medical bills
  • Audits all medical bills to determine if medically necessary for injuries stated
  • Provides outstanding customer service to members
  • Mentor for new hires.

Claims Representative

Nationwide Insurance Company
04.2007 - 04.2010
  • Determines proper policy coverage's, investigates, evaluates, negotiates and settles all assigned claims cases in accordance with company policies and procedures at values commensurate with damages sustained
  • Performed outstanding customer service to policyholders and claimants
  • Organizes team building activities to promote team building, such as Operation Christmas Shoe box and teammate's company anniversary celebrations
  • Generated, posted and attached information to claim files

Staffing Manager

Robert Half International
04.2006 - 04.2007
  • Sold RHI services to prospective clients by building and establishing relationships with clients, recruit and place administrative professionals
  • Recruiting functions include interviewing applicants, consulting with candidates on industry trends and placing candidates on assignments
  • Wrote and posted job descriptions on RHI website

Personal Banker

Fifth Third Bank
05.2004 - 05.2006
  • Opened and maintained depository accounts
  • Met with clients to discuss financial needs, emphasizing financial counseling and lending, and make appropriate referrals
  • Made lending decisions with personal, auto loans and credit cards
  • Handled all procedures in absence of manager at banking center
  • Maintained cash shipment, monthly audits, and weekly reports
  • Completed Classes/licenses to further advance career-notary licenses, consumer lending, Series 6 and Life and Health Insurance
  • Trained and managed Customer Services Representatives and new hires personal bankers

Education

Bachelor of Arts - Business Administration, Management, HR

Baldwin-Wallace College
Berea, OH
05.2004

Skills

  • Training and Teaching
  • Effective and Professional Communication
  • Document Management
  • Designing Security Controls
  • Reports and Documentation
  • Policy Updates
  • End-User Support
  • Activity Logging and Reporting
  • Information Auditing
  • Microsoft 360 suite
  • Security Evaluation
  • Report Writing

Timeline

Security Assistant/Information Systems

AultCare
03.2013 - Current

Senior Medical Claims Representative

Nationwide Insurance Company
04.2010 - 03.2013

Claims Representative

Nationwide Insurance Company
04.2007 - 04.2010

Staffing Manager

Robert Half International
04.2006 - 04.2007

Personal Banker

Fifth Third Bank
05.2004 - 05.2006

Bachelor of Arts - Business Administration, Management, HR

Baldwin-Wallace College
Tia Boyce