Tia Boyce
Alliance
Summary
To obtain a position as a Personal Lines Auto Liability Claims Representative at Westfield Insurance. Positive, communicative, and detail-focused professional with solid foundation in customer service and problem-solving. Understanding of insurance processes and policies combined with strong analytical and organizational skills. Dedicated to providing efficient solutions and ensuring customer satisfaction.
Overview
21
21
years of professional experience
Work History
Security Assistant/Information Systems
AultCare
03.2013 - Current
- Conducted internal audits to identify areas of improvement within the organization''s information security program.
- Assign, grant, review, and maintain security permissions by system /application used
- Annual/Semi-Annual audits of all applications Security/IS department handles
- Seeks supervisory guidance and approval as needed
- Develop system/application security standards adhering to minimum necessary rule
- Define new security policies
- Creating, updating, and reviewing policies using Policy Tech
- Assist with internal and external audits
- Helped implementations stages of new applications
- Handles Track-IT work orders assigned to department.
Senior Medical Claims Representative
Nationwide Insurance Company
04.2010 - 03.2013
- Handles first party medical claims
- Work with Auto Injury Solution software to evaluate all medical bills for proper billing
- Investigates, evaluates, and negotiates medical bills
- Audits all medical bills to determine if medically necessary for injuries stated
- Provides outstanding customer service to members
- Mentor for new hires.
Claims Representative
Nationwide Insurance Company
04.2007 - 04.2010
- Determines proper policy coverage's, investigates, evaluates, negotiates and settles all assigned claims cases in accordance with company policies and procedures at values commensurate with damages sustained
- Performed outstanding customer service to policyholders and claimants
- Organizes team building activities to promote team building, such as Operation Christmas Shoe box and teammate's company anniversary celebrations
- Generated, posted and attached information to claim files
Staffing Manager
Robert Half International
04.2006 - 04.2007
- Sold RHI services to prospective clients by building and establishing relationships with clients, recruit and place administrative professionals
- Recruiting functions include interviewing applicants, consulting with candidates on industry trends and placing candidates on assignments
- Wrote and posted job descriptions on RHI website
Personal Banker
Fifth Third Bank
05.2004 - 05.2006
- Opened and maintained depository accounts
- Met with clients to discuss financial needs, emphasizing financial counseling and lending, and make appropriate referrals
- Made lending decisions with personal, auto loans and credit cards
- Handled all procedures in absence of manager at banking center
- Maintained cash shipment, monthly audits, and weekly reports
- Completed Classes/licenses to further advance career-notary licenses, consumer lending, Series 6 and Life and Health Insurance
- Trained and managed Customer Services Representatives and new hires personal bankers
Education
Bachelor of Arts - Business Administration, Management, HR
Baldwin-Wallace College
Berea, OH05.2004
Skills
- Training and Teaching
- Effective and Professional Communication
- Document Management
- Designing Security Controls
- Reports and Documentation
- Policy Updates
- End-User Support
- Activity Logging and Reporting
- Information Auditing
- Microsoft 360 suite
- Security Evaluation
- Report Writing
Timeline
Security Assistant/Information Systems
AultCare
03.2013 - Current
Senior Medical Claims Representative
Nationwide Insurance Company
04.2010 - 03.2013
Claims Representative
Nationwide Insurance Company
04.2007 - 04.2010
Staffing Manager
Robert Half International
04.2006 - 04.2007
Personal Banker
Fifth Third Bank
05.2004 - 05.2006
Bachelor of Arts - Business Administration, Management, HR
Baldwin-Wallace College
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