Tia Griffin

• Updated records of driver locations, delays, and cancellations.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Received and dispatched calls from customers
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Assigned drivers to appropriate routes based on customer needs.
• Participated in team meetings discussing changes in procedures or processes.

• Scheduled and confirmed appointments.
• Planned and delegated work to meet project and production goals.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.
• Entered information into system to update status reports.

While at South Medford High School I worked as the secretary in student management and helped in discipline. I was in charge of the class room for in school suspensions, lunch detentions and managed the space used to separate the students while investigating their disciplinary actions and consequences. I was also in charge of writing up suspension and expulsion paper work to families and helping track the communication between administration and families along the way.

• Maintained organized filing system of paper and electronic documents.
• Coordinated communications, taking calls, responding to emails and interfacing with families.
• Helped set administrative procedures to minimize errors and boost productivity.

While at Medford Online Academy I was the attendance/ truancy secretary. I was in charge of calling families of students that did not attend school and to be sure i made daily contact with them. I was also in charge of doing in home visits with families that we could not contact and did not ever see attending school. I greeted families as they came in and directed them where they needed to go. I finished that school year with being the graduation announcer for the students who graduated.

• Fostered rapport with school personnel and students to build trust and cultivate communication.
• Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
• Placed calls to parents to determine reasons for students' absences, meticulously noting details.
• Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.

While at Rogue Disposal I worked in the pay booth and took money and interacted with customers daily. I handled customers who are lost and needed help, happy customers and also angry ones. I have gained skill in how to handle any circumstance and the best way to approach customers in any situation. I also was the dispatcher for the garbage drivers and I was on the phone or radio with the drivers all day communicating about their needs to best assist our community on trash days.

• Resolved customer issues to maintain high standards of customer satisfaction.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Responded to questions about local area and company services.
• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Delivered pizza, Worked with a till and counting change back to customers, Also interacted with customers throughout my shifts.