Tia Brown
Houston,TX
Summary
Proven Inside Sales Representative with a track record of enhancing customer engagement and service excellence at H&E Equipment Services. Skillfully managed high-stress situations at United Airlines, boosting customer loyalty through empathetic dispute resolution. Expert in contract management and customer service, blending attention to detail with a cheerful demeanor to exceed business objectives.
Overview
24
24
years of professional experience
Work History
Service Manager Coordinator
H&E Equipment Services
01.2024 - Current
- Coordinate, schedule, and supervise maintenance and repairs of heavy equipment.
- Ensure compliance with safety regulations and procedures.
- Manage and oversee the work of technicians and mechanics.
- Assist in troubleshooting complex equipment issues.
- Monitor inventory levels and order parts and supplies as needed.
- Open and Close workorders.
- Dispatch mechanics for repairs and service calls.
Inside Sales Representative
H&e Equipment Services Inc.
11.2023 - Current
- Customer Engagement: Engage extensively with customers over the phone to generate rental leads and assist with their business needs.
- Rental Coordination: Assist fellow sales representatives in coordinating rental agreements and supporting rental transactions.
- Contract Management: Open and close rental contracts in adherence to company policies and customer requirements.
- Dispatch & Logistics: Coordinate and dispatch drivers for equipment deliveries and pick-ups to ensure timely and efficient service.
- Customer Service Excellence: Serve as the first line of support, providing outstanding customer service to address inquiries, resolve issues, and build lasting relationships.
- Additional Duties: Perform other tasks and responsibilities as assigned by management.
Customer Service Representative
United Airlines (Formerly Continental Airlines)
04.2001 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Medicinal Chemistry
Houston Community College
Houston, TX05-1991
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Timeline
Service Manager Coordinator
H&E Equipment Services
01.2024 - Current
Inside Sales Representative
H&e Equipment Services Inc.
11.2023 - Current
Customer Service Representative
United Airlines (Formerly Continental Airlines)
04.2001 - 01.2021
Associate of Applied Science - Medicinal Chemistry
Houston Community College
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