Tia Busch
Communications Specialist
Woolwich Township,NJ
Summary
I am a skilled communicator, organizing and solving problems to improve the quality of professionalism and care to benefit all parties involved.
Overview
19
19
years of professional experience
Work History
Housing Specialist
Volunteers Of America Greater New York
09.2022 - Current
- Conduct home and apartment inspections to identify safety issues and needed repairs.
- Determine needed and relevant interventions based on each client's cognitive abilities and current needs.
- Explain rental and housing regulations to clients and help each discover the best options for housing.
- Help clients find permanent or temporary housing.
- Identify and recruit landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Oversee housing plans for over 35 clients to promote timely transitions to permanent housing and appropriate usage of housing subsidies.
- Review documentation and input data into the computer system to complete the eligibility process, re-certifications, and tenant move-outs.
Licensed Realtor
Real, HomeSmart
05.2017 - Current
- Advise and informed prospective clients on current market activities and conditions
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Client dedication
- Compared recently sold area properties to determine competitive market prices
- Coordinate property closings, and lease signings and oversee closing process
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Listing and buyers specialist
- Manage vendors, maintenance, and repair projects
- 5 years 3 months +, Managing Multifamily, Single-family Real Estate
- Market analysis
- Market properties through advertisements, open houses, multiple listing services and other online advertising platforms
- Negotiation
- Promote sales of properties through advertisements, open houses and online advertising platforms
- Real Estate best practices and Integrity & Professionalism
- Relationship building
- Schedule and manage showings by appointment
- Specializing in investment properties purchase and sale
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers
- Wrote contracts to outline sales and purchases of properties
Benefits Specialist
National Income Life Insurance Company
12.2015 - 01.2017
- Accomplished promotion from Representative to Senior Representative within 2 months of higher
- Assisted clients with final expense planning through analysis of personal and financial needs
- Cultivated relationships through rapport building, fact-finding, and presentation
- Increased team sales
- Managed and maintain client accounts
- Observed strict procedures to maintain data and plan participant confidentiality
- Submitting applications and all associated documentation in timely manner
Administrative Assistant
LA Enterprises Home Healthcare
11.2010 - 05.2015
- Answered phones, verified insurances, and prepared all written correspondence to patient's charts
- Executed record filing system to improve document organization and management
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Informed patients of all fees regarding services rendered
- Managed client database and phone system over 50 customer calls daily
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Provided customer service to ensure patient satisfaction
- Provided staff support to accommodate patient care
- Scheduled office meetings and client appointments for staff
- Set up conference rooms, technology and materials to facilitate meetings
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Verified, edited, and entered patient data via computer
Administrative Assistant
University Of Maryland Baltimore County
06.2008 - 07.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated schedules
- Created presentations to inform, motivate and persuade internal and external audiences
- Edited documents to improve accuracy of language, flow and readability
- Greeted and facilitated communication between clients and staff
- Managed front desk by answering phone over 100 calls daily, organizing and maintaining safe work environment
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Organized data and educational materials
- Prepared documents and set up for orientations, trainings, and meetings
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Set up conference rooms, technology and materials to facilitate meetings
Information Specialist
US Environmental Protection Agency, EPA
01.2005 - 05.2008
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Collected data by identifying information sources and designing survey and collection methods
- Created, distributed and managed DCO monthly mass mailing for the Environment Protection Agency (EPA)
- Maintained and replenished EPA documents and other relative materials
- Maintained historical records by documenting system changes and revisions
- Operated multi-line telephone system to independently handle over 100 calls each day
- Provided customer support via phone
- Respond to voicemails left on P.E.T.A (people for the ethical treatment of animals) mailbox
- Scanned, Toxic Substance Control Act documents and information booklets into database
- Troubleshooting and information gathering
- Used database to research, gather, analyze and present data
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ09.2023
Associate of Arts - Business Administration And Management
University of Phoenix
Phoenix, AZ09.2021
Skills
- Access
- Cares
- CAPS
- Citrix
- Customer Service
- Data Entry and Maintenance
- Emotional Care
- HOME
- Market Tracking and Research
- Microsoft Excel
- Microsoft Office
- Oracle
- Peoplesoft
- Project Management
- Property Management
- Windows 7
Additional Information
- Honors & Awards , Honor and Distinction - The National Society of Collegiate Honors Jun 2018 For commitment to the ideals of Scholarship, Leadership & Service.
Timeline
Housing Specialist
Volunteers Of America Greater New York
09.2022 - Current
Licensed Realtor
Real, HomeSmart
05.2017 - Current
Benefits Specialist
National Income Life Insurance Company
12.2015 - 01.2017
Administrative Assistant
LA Enterprises Home Healthcare
11.2010 - 05.2015
Administrative Assistant
University Of Maryland Baltimore County
06.2008 - 07.2009
Information Specialist
US Environmental Protection Agency, EPA
01.2005 - 05.2008
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts - Business Administration And Management
University of Phoenix
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