Tia Byrd
Tallahassee,USA
Summary
Professional administrative support specialist prepared to excel in a healthcare environment. Known for reliability, adaptability, and proactive approach in managing complex schedules, patient interactions, and confidential records. Strong focus on teamwork, ensuring smooth operations and effective communication within medical settings. Skilled in medical terminology, office software, and patient confidentiality protocols.
Overview
16
16
years of professional experience
Work History
Salon Owner/Operator
Velvet Beauty Bar
03.2020 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
Cosmetology Student
Aveda Institute Tallahassee
08.2021 - 10.2022
- Enhanced client satisfaction by providing personalized cosmetology services tailored to individual needs and preferences.
- Provided thorough consultations before each appointment to understand client goals thoroughly and create customized plans accordingly.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Expanded knowledge of industry trends and techniques by attending workshops, trade shows, and ongoing professional development opportunities.
- Received positive feedback from clients for excellent customer service skills, attention to detail, and ability to make them feel comfortable throughout their appointments.
Student Intern
Leon County Health Department
08.2019 - 12.2019
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Conducted regular audits of medical records, identifying areas for improvement related to documentation accuracy and regulatory compliance.
- Coordinated community outreach events to promote health awareness and increase utilization of the facility''s services among local residents.
Regulatory Specialist II
Department of Health
06.2017 - 08.2017
- Independently responded to inquires from healthcare practitioners regarding licensing matters related to continuing education requirements and fees.
- Researched and handled technical issues to determine avenues and eligibility for registration, renewal, or certification.
- Assisted the supervisor in submitting tickers for making updates to the licensing and enforcement database.
- Maintained current information on licensees by reviewing documentation submitted by licensees.
- Responded to licensees with written verification that a change has been completed on their portal as requested.
- Prepared all supplemental documents for imaging.
Patient Account Specialist
Tallahassee Memorial Healthcare
04.2016 - 01.2017
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Beauty Advisor
Ulta Beauty Inc.
09.2015 - 05.2016
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Processed payments, entering sales in register for prompt customer service.
Budget Assistant (Work Study)
Florida A&M University
08.2015 - 04.2016
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Prepared project budgets, forecasting and inventory and material pricing points.
Seasonal Sales Associate
Target
08.2015 - 09.2015
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
Claims Processor I
Wage Works Inc.
12.2010 - 07.2014
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
Claims Administration Specialist I
Fringe Benefits Management Company
04.2009 - 11.2010
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Provided comprehensive support to management teams during key projects, ensuring deadlines were met and objectives achieved.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Education
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
Tallahassee, FL12-2019
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, Florida12.2013
Skills
- Customer Service (10 years)
- Active listening
- Critical thinking
- Data entry
- Microsoft dynamics 365
Timeline
Cosmetology Student
Aveda Institute Tallahassee
08.2021 - 10.2022
Salon Owner/Operator
Velvet Beauty Bar
03.2020 - Current
Student Intern
Leon County Health Department
08.2019 - 12.2019
Regulatory Specialist II
Department of Health
06.2017 - 08.2017
Patient Account Specialist
Tallahassee Memorial Healthcare
04.2016 - 01.2017
Beauty Advisor
Ulta Beauty Inc.
09.2015 - 05.2016
Budget Assistant (Work Study)
Florida A&M University
08.2015 - 04.2016
Seasonal Sales Associate
Target
08.2015 - 09.2015
Claims Processor I
Wage Works Inc.
12.2010 - 07.2014
Claims Administration Specialist I
Fringe Benefits Management Company
04.2009 - 11.2010
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
Associate of Arts - General Studies
Tallahassee Community College
Similar Profiles
Taylor GlindemannTaylor Glindemann
Hairdressing Apprentice at Velvet Parlour Hair and BeautyHairdressing Apprentice at Velvet Parlour Hair and Beauty
Nora DangNora Dang
Lash Master at Velvet Lashes And BeautyLash Master at Velvet Lashes And Beauty
Uddap ThapaUddap Thapa
Sous Chef at Velvet Beans Restaurant & BarSous Chef at Velvet Beans Restaurant & Bar