Tia Camacho
Greensboro,NC
Summary
Experienced professional delivering excellent customer service to guests. Skilled in front end operations and leading high-performance teams. Proven track record of success in retail floor management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Manager
Shoprite of Greenwich
Phillipsburg, NJ
09.2021 - 09.2024
- Maintained quality service standards by directing and supervising a diverse team consisting of cashiers, service clerks, bookkeeping, and guest service staff in their daily operations.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Assigned tasks to front-end employees based on their skill set and availability.
- Implemented new policies or procedures as directed by upper management.
Food Service Team Lead
Chick-fil-A
Cockeysville, MD
10.2017 - 03.2020
- Ensured that all food service staff were adequately trained on proper safety and sanitation procedures.
- Resolved customer complaints in a professional manner while adhering to company policies and regulations.
- Adhered to all health department guidelines related to food preparation, storage, handling, and display.
- Established positive relationships with customers through excellent customer service skills.
- Responded to customer concerns efficiently, accurately and with detailed information.
Overnight Stocker
Giant Food
Towson, MD
01.2014 - 06.2017
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met.
Customer Service Cashier
Giant Food Stores
Towson, MD
12.2012 - 01.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
Education
Office Assistant
Edison Job Corp
Edison, NJ12-2005
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2004
Skills
- Guest Relations
- Staff Motivation
- Point of sale systems
- Complaint Handling
- Cash Register Operation
- Customer Service
- Cash Handling
- Employee Supervision
- Listening Skills
Certification
I completed Lead with influence Training through Dale Carnegie April 2024
Timeline
Front End Manager
Shoprite of Greenwich
09.2021 - 09.2024
Food Service Team Lead
Chick-fil-A
10.2017 - 03.2020
Overnight Stocker
Giant Food
01.2014 - 06.2017
Customer Service Cashier
Giant Food Stores
12.2012 - 01.2014
Office Assistant
Edison Job Corp
High School Diploma -
East Orange Campus High School
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