Summary
Overview
Work History
Education
Skills
Websites
Software
Work Preference
Work Availability
Timeline
BusinessDevelopmentManager

Tia Carter

Burnsville,MN

Summary

Authorized Notary Public and seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

6
6
years of professional experience

Work History

Operations Manager

Watercourse Counseling Center
01.2023 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Introduced new methods, practices, and systems to reduce turnaround time and maximize customer satisfaction.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Verifies and maintains records of client insurance eligibility
  • Engage in community outreach and marketing activities as requested

Financial & Administrative Manager

Watercourse Counseling Center
02.2020 - Current
  • Client billing
  • Process payroll
  • Produce state grant reports
  • Enroll and process staff benefits, employment verification, prepare financial board reports, reconciliation on QB, and ensures all reporting follows policies and procedures.
  • Onboard and train new staff
  • Corresponds with staff and clients regarding billing questions, issues, balances, refunds, payment plans etc
  • Monitors daily insurance receipts and monthly billing reports and manages watchlist
  • Collects updated data for monthly county and state billing
  • Produces data reports for county and state purposes.
  • Provides benefit information and enrollment assistance to staff and maintain benefits enrollment records
  • Produces monthly payroll reports and processes payrolls twice monthly and updates payroll and PTO records as needed
  • Coordinate with building vendors and oversees building maintenance, operations, communication and information technology to ensure the office is running effectively and efficiently.
  • Maintains IT equipment inventory and provides IT support to staff, point of contact for IT issues
  • Coordinates communications systems and accounts including managing phone extensions, voicemail, e-fax logins and telehealth rooms
  • Support the deep integration of culturally responsive, equitable care into all levels of the organization.

Finance and Administrative Specialist

Avenues For Homeless Youth
02.2023 - 04.2024
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Conducted research to assist with routine tasks and special projects.
  • Streamlined office processes by implementing efficient document management and filing systems.
  • Increased efficiency in data entry tasks through the implementation of advanced software tools.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
  • Ensured accuracy in financial records by reconciling accounts and preparing detailed reports
  • AR/AP data entry and reconciliation
  • Create and send 1099s
  • Prepare and make bank deposits

Administrative Assistant to the director of equity

Osseo area schools
09.2018 - 02.2020
  • Delivering support across entire department and sub departments to ensure successful outcomes for system wide program initiatives.
  • Creating, updating, and maintaining handbooks and manuals as well as verifying and processing vendor invoices.
  • Responsible for data entry and developing and distributing communications to site/department, and internal/external vendors.
  • Maintaining and updating Department expenditures records for budget tracking.
  • Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
  • Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
  • Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
  • Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
  • Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.

Education

BACHELOR OF ARTS - Business Management

Concordia University- St. Paul
St. Paul, MN
05.2017

Diploma -

Fitzgerald high school
06.2013

Skills

  • Notary Public
  • AR/AP
  • Budget management
  • Employee Onboarding
  • Payroll & Reporting
  • Communication
  • Data Entry
  • Customer Service
  • Problem-Solving
  • Team Leadership

Software

Quickbooks

Divvy/Billcom

MS Office

Google Suite

MNits

Netstudy 20

ADP

CBIZ

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsFlexible work hoursPaid time offWork from home optionCareer advancementCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Finance and Administrative Specialist

Avenues For Homeless Youth
02.2023 - 04.2024

Operations Manager

Watercourse Counseling Center
01.2023 - Current

Financial & Administrative Manager

Watercourse Counseling Center
02.2020 - Current

Administrative Assistant to the director of equity

Osseo area schools
09.2018 - 02.2020

BACHELOR OF ARTS - Business Management

Concordia University- St. Paul

Diploma -

Fitzgerald high school

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Tia Carter