Tia Caulton
Agawam,MA
Summary
Dynamic leader with proven expertise in workplace safety and production deadline management, honed at Pioneer Valley Extracts. Excelled in enhancing operational efficiency and fostering team communication, significantly improving employee morale and reducing production expenses. Skilled in Microsoft Office, demonstrating meticulous attention to detail and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Product Manufacturer
Pioneer Valley Extracts
Florence, MA
12.2023 - Current
- Participated in continuous improvement initiatives aimed at enhancing operational effectiveness within the organization.
- Assisted in the planning and execution of routine equipment maintenance, ensuring minimal disruption to ongoing operations.
- Worked with raw materials to develop complete and commercially viable products.
- Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
- Observed quality assurance measures to avoid potential lawsuits from consumers.
- Implemented cost-cutting measures, optimizing resource allocation and reducing overall production expenses.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
Assistant Manager
Fyre Ants & EMBR Dispensary
Northampton, MA
06.2021 - 12.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Leader/Manager
Taco Bell
Springfield, MA
06.2020 - 06.2022
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Lead
McDonald’s
Chicopee, MA
07.2018 - 07.2020
- Operated and sanitized kitchen and food preparation equipment.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Engaged customers to help create superior food and beverage experience.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Some College - Criminal Justice
American International College
Springfield, MAHigh School Diploma -
Central High School
Springfield, MASkills
- Product Assembly
- Workplace Safety
- Microsoft Office
- Shipment Preparation
- Safety Compliance
- Good Communication
- Attention to Detail
- Picking and Packing
- Following Instructions
- Production deadline management
- Inventory and Stocking
Timeline
Product Manufacturer
Pioneer Valley Extracts
12.2023 - Current
Assistant Manager
Fyre Ants & EMBR Dispensary
06.2021 - 12.2023
Shift Leader/Manager
Taco Bell
06.2020 - 06.2022
Shift Lead
McDonald’s
07.2018 - 07.2020
Some College - Criminal Justice
American International College
High School Diploma -
Central High School