Summary
Overview
Work History
Education
Skills
Timeline
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Tia Cerminara

Pittsburgh,PA

Summary

Detail-oriented Computer Science student with a strong background in software development, data entry, and administrative operations. Proven ability as a Service Coordinator to effectively manage customer service, scheduling, and technical contracts. Skilled in problem-solving, SQL, JavaScript, and Microsoft Office tools. Strong leadership, organizational, and communication skills. Currently pursuing a Bachelor of Science in Computer Science at Point Park University, expected to graduate in December 2025. Passionate about utilizing technical knowledge and problem-solving abilities to drive efficiency and innovation in software development and IT-related roles.

Overview

6
6
years of professional experience

Work History

Service Coordinator

Open Systems Pittsburgh
05.2023 - Current
  • Act as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and resolving any issues or concerns
  • Maintain accurate records of service requests, work completed, and customer interactions
  • Handle any service-related issues or escalations that arise, working to resolve problems promptly and effectively
  • Perform various administrative tasks such as managing service tickets, handling billing and invoicing, and updating customer records
  • Perform general office duties such as filing, photocopying, and data entry
  • Maintain and update contact lists and databases
  • Prepare and distribute correspondence, including emails, memos, and reports
  • Manage and oversee fire alarm and security inspection and monitoring contracts, ensuring adherence to industry standards and regulations
  • Maximize positive customer service experiences
  • Manage employees, including scheduling, allocating daily tasks, and payroll
  • Collaborate with the general manager, vendors, and merchandisers to ensure smooth operations and consistent stock level
  • Ensure items are well-stocked for each shift
  • Track all money received and prepare deposits accordingly
  • Resolve customer issues promptly and efficiently

Assistant Manager (Clerk 2)

Pennsylvania Liquor Control Board (PLCB)
10.2020 - 05.2023
  • Run reports daily, weekly, and monthly to examine past/current sales and forecast future profits
  • Coordinate necessary maintenance needs, including cleaning services and machinery fixes
  • Receive shipments weekly and promptly organize stockroom simultaneously
  • Perform inventory counts and adjusted as needed to ensure inventory was correct
  • Attends training courses to develop knowledge about products and policies further
  • Routinely uses Microsoft Word, Excel, and PowerPoint
  • Files daily paperwork in respective places
  • Greeted customers entering store and responded promptly to customer needs
  • Quickly and accurately counted drawers at start and end of each shift
  • Clean up minor spills quickly and safely
  • Maximize positive customer service experience
  • Assist customers in finding specific items
  • Operated point-of-sale system efficiently
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations
  • Maintained a clean and organized store environment for an enhanced shopping experience
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations

Intermittent Liquor Store Clerk

Pennsylvania Liquor Control Board (PLCB)
02.2019 - 10.2020
  • Run reports daily, weekly, and monthly to examine past/current sales and forecast future profits
  • Coordinate necessary maintenance needs, including cleaning services and machinery fixes
  • Receive shipments weekly and promptly organize stockroom simultaneously
  • Perform inventory counts and adjusted as needed to ensure inventory was correct
  • Attends training courses to develop knowledge about products and policies further
  • Routinely uses Microsoft Word, Excel, and PowerPoint
  • Files daily paperwork in respective places
  • Greeted customers entering store and responded promptly to customer needs
  • Quickly and accurately counted drawers at start and end of each shift
  • Clean up minor spills quickly and safely
  • Maximize positive customer service experience
  • Assist customers in finding specific items
  • Operated point-of-sale system efficiently
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations
  • Maintained a clean and organized store environment for an enhanced shopping experience
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations

Education

Bachelor of Science - Computer Science

Point Park University
Pittsburgh, PA
12.2025

Associate of Science - General Studies

Community College of Allegheny County
Pittsburgh, PA
05.2023

Skills

  • Problem-solving
  • User experience design
  • Customer assistance
  • Written and verbal communication
  • Telephone communication
  • Accurate recordkeeping
  • Service monitoring and evaluation
  • Proficiency in office programs
  • Detail orientation
  • JavaScript
  • SQL
  • CSS

Timeline

Service Coordinator

Open Systems Pittsburgh
05.2023 - Current

Assistant Manager (Clerk 2)

Pennsylvania Liquor Control Board (PLCB)
10.2020 - 05.2023

Intermittent Liquor Store Clerk

Pennsylvania Liquor Control Board (PLCB)
02.2019 - 10.2020

Bachelor of Science - Computer Science

Point Park University

Associate of Science - General Studies

Community College of Allegheny County

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Tia Cerminara