TIA CHURCHWARD
Tacoma,WA
Summary
Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Inventory Lead
Zips Cannabis
Tacoma, WA
08.2023 - Current
- Collaborated with purchasing department to manage vendor relationships and order supplies as needed.
- Planned and coordinated daily activities related to receiving, put away, picking and packing and shipping operations.
- Investigated any discrepancies between actual count versus system count results.
- Implemented procedures to optimize stock replenishment process.
- Resolved customer service issues quickly and efficiently.
- Greeted customers and provided friendly customer service.
- Provided courteous customer service throughout deliveries.
Assistant Manager
Dollar General
Winnie, Texas
- 07.2023
- Run the cash register
- Assist customers while shopping
- Stock
- Make the schedule
- Delegate tasks to the team
- Holding the team accountable
- Filing of invoices
- Receiving and ordering supplies
- Bank runs for change and dropping the deposit off.
Nurse Station Receptionist
Weatherly Inn
Tacoma, Washington
02.2022 - 04.2022
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Scheduled patient appointments in the residents scheduling book
- Such as hair appointments, foot care, maintenance services
- Carried out front office duties such as filing, scanning, directing residents to where they want/needed to be
- Helped residents with refilling their necessity items, i.e
- Adult diapers, tooth brushes, toothpaste, hair products etc.
Cashier and Receptionist
Larson Automotive Group
Puyallup, WA
09.2013 - 06.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases and locate items
- Scheduled appointments for the service department
- Collected and scheduled work for newly purchased vehicles through third parties
- Answered phones and directed the calls to the proper parties.
Car Wash Attendant
Brown Bear Car Wash
Tacoma, WA
05.2013 - 09.2013
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis
- Maintained a clean environment for customers
- By providing clean wash towels and maintaining the vacuums.
Assistant Teacher
KinderCare Learning Centers
Olympia, Washington
08.2011 - 06.2012
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
- Provided one-on-one and group-based learning support to maintain student progress and development
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth
- Promoted physical, mental and social development using classroom games and activities
- Organized classroom library and art areas each day to keep classroom well-maintained
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
Assistant Store Manager
KFC Restaurant
Tacoma, Washington
09.2009 - 08.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Peninsula High School
Gig Harbor, Washington06.2009
Skills
- Flexible and Adaptable
- Customer Service
- Collaboration
- Conflict Resolution
- Self-Motivated
- Good listening skills
- Active Listening
- Microsoft Office
- Responsible
- Decision Making
- Organization and Time Management
- Order Fulfillment
- Item tagging
- Inventory Tracking
- Audit counts
Timeline
Inventory Lead
Zips Cannabis
08.2023 - Current
Nurse Station Receptionist
Weatherly Inn
02.2022 - 04.2022
Cashier and Receptionist
Larson Automotive Group
09.2013 - 06.2014
Car Wash Attendant
Brown Bear Car Wash
05.2013 - 09.2013
Assistant Teacher
KinderCare Learning Centers
08.2011 - 06.2012
Assistant Store Manager
KFC Restaurant
09.2009 - 08.2011
Assistant Manager
Dollar General
- 07.2023
High School Diploma -
Peninsula High School
Similar Profiles
Tenisha BickhamTenisha Bickham
Sales Associate at Zips CannabisSales Associate at Zips Cannabis
CHANTEL WOLFCHANTEL WOLF
Budtender at Zips CannabisBudtender at Zips Cannabis
Alejandro Ramirez-OviedoAlejandro Ramirez-Oviedo
Assistant Site Manager at Zips Car WashAssistant Site Manager at Zips Car Wash
Keyri De HaroKeyri De Haro
Administrative Assistant at Elite Fencing and LandscapingAdministrative Assistant at Elite Fencing and Landscaping
Leina MillsLeina Mills
Bartender at Lucky Silver TavernBartender at Lucky Silver Tavern