Tia Copeland
Marketer/Social Worker
Atlanta,GA
Summary
Driven and experienced professional with proven ability to perform in various fields due to an extensive background in the human services industry. Extraordinary skills to develop and implement programs aimed at improving audience’s welfare and well-being. Excel at performing leadership, operational and administrative functions that ensures smooth delivery of care and services to persons and business partners. Proven results in program growth and viability as a result of continuously high scores in surveys and declines in program turnover. Possess proven ability to multitask effectively and handle evolving job priorities, as well as leadership skills to motivate & keep subordinate staff in control and get the best work from them. Motivated and poised to facilitate wellness and add value to organizations by providing visionary and motivating leadership to develop, implement and coordinate suitable programs or opportunities for growth. I possess a unique leadership style that combines a passion for human kind, program viability and economic growth.
Overview
20
20
years of professional experience
Work History
Lead Service Coordinator
Wesley Woods Senior Living
ATANTA , GA
2012.12 - Current
- Provide leadership to Service Coordinator Quality and Assurance Team
- Perform general case management and connect residents to supportive resources ((Medicaid, Medicare) to enhance or maintain a positive quality of life
- Help residents with negotiation and elimination of medical bills via applying for assistance and program enrollment
- Develop, market and implement community engagement projects, as well as health & wellness education programs for community residents and staff
- Guide program policies, guidelines, and expectations to ensure program structure brings health and wellness to residents that live in a high rise building
- Help plan and coordinate events including fundraising activities for upcoming wellness programs
- Assist in facilitating a mental health first aid class
- Train new & existing staff, delegate the daily functions & schedules for staff and monitor their performances to ensure the delivery of quality service.
- Planning committee that brings a symposium of social workers together for education annually
- Manage community information & referral line, & build community partnerships for program support
- Conduct annual resident assessments as required by HUD
- Assist residents with their HUD lease recertification’s (gathering documentation, organization of documents and validity of submitting accurate exemptions.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 160 individuals and families.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for community services and alerting clients of changes.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 40%.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Contributed to development, implementation and execution of maintenance programs.
- Managed efficient teams of up to 6 employees.
- Interviewed and trained new service coordinators and other staff to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 6 employees.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Oversaw implementation of community and fundraising campaigns.
- Assessed employee work and improved performance with Eden Alternative and other person centered approaches.
Shelter Advocate/Liaison
Partnership Against Domestic Violence
Atlanta , GA
2006.12 - 2013.12
- Managed a nationwide crisis line for women seeking shelter and housing from domestic violence
- Performed assessments for shelter entry and community resettlement in private market and HUD housing of 200 plus individuals and families.
- Carried out outreach to promote domestic violence awareness
- Managed and trained staff and volunteers to work on the crisis line and assist clients as needed.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Conducted pre-screening activities to help determine program eligibility.
- Oversaw day-to-day activities of residents in shelter facility.
Information and Assistant Specialist
Fulton County Government
Atlanta , GA
2009.09 - 2012.12
- Provided telephone case management to the senior adult population in Fulton County
- Performed telephone assessments for individuals seeking in home supportive services
- Managed HCBS waiting list for services, as well as conducted Outreach to market department services.
- Assisted with training new specialist in protocols and procedures of the work environment
- Liaised with other areas of the organization to provide a seamless service experience
- Provided general administrative and customer service support as well as worked with management to prioritize business and information needs.
- Helped to maintain files and handle administrative requirements.
- Trained and mentored new team members in policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business
- Advised regarding delays and special circumstances due to waiting list.
- Advised regarding delays and special circumstances.
Education
Bachelor of Science - Social Work
Georgia State University
Atlanta, GA05.2003
Skills
- CORE SKILLS
- Experience in health care management and basic administration functions
- Excellent coordination, supervisory, organizational, and managerial skills
- Skilled in planning events and programs related to health awareness
- Ability to keep records, format it, and update them regularly with authentic data
- Outstanding communication, interpersonal, social, and problem-solving skills
- Skilled in conversing with and motivating people
- Staff development and management
- Team leadership and Management
- Active Listening
- Document Verification
- Critical Thinking
- Social Perceptiveness
- Speaking
- Coordination
- Negotiation
Affiliations
Kiwanis International
N.A.S.W-National Association of Social Workers
Service Coordinator Quality Team Leader
Additional Information
Searching to work with a company that embraces the "pivot" mentality. To me that is understanding that there are some employees that are multifaceted with skills and the potential to grow and glow. CEOs and hiring managers this means recruiting unique individuals like myself to be a part of organizations that promote growth or allow opportunities for the employee to bring and carve out very valuable spaces for their organizations. My work portfolio thus far and at first glance appears to be largely in social services/social work, but the layers of my experience reveal and have molded a proficient professional with the ability, skills and the passion to become a player in many fields and my current interests are technology, sales, public engagement, and customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Service Coordinator
Wesley Woods Senior Living
2012.12 - Current
Information and Assistant Specialist
Fulton County Government
2009.09 - 2012.12
Shelter Advocate/Liaison
Partnership Against Domestic Violence
2006.12 - 2013.12
Bachelor of Science - Social Work
Georgia State University
Self improvement and community wellness and educat
Recently developed, implemented and managed the IT processes and conference flow of 60 plus virtual person conference. Monitor, develop and post social media engagement at my current place of employment.
Public speaking engagements for those developing an aging in place plan for themselves, or loved ones. My goal is to reframe the way individuals see themselves aging in their community and how their lives can be an enriched and well lived despite limited blood relatives.
Similar Profiles
Hiwot GebremariamHiwot Gebremariam
Senior Caregiver, Special Needs at Wesley Woods Senior LivingSenior Caregiver, Special Needs at Wesley Woods Senior Living
Michelle DooleyMichelle Dooley
Director of Nursing at Wesley Village Senior Living CommunityDirector of Nursing at Wesley Village Senior Living Community
Emerald DeWittEmerald DeWitt
Registered Nurse Supervisor at Wesley Village Senior Living CommunityRegistered Nurse Supervisor at Wesley Village Senior Living Community