Tia Cunningham
Sales Coordinator
Chester,SC
Summary
Accomplished Sales Coordinator with a proven track record at HC Forklift America Corporation, enhancing sales by 20% through expert order management and customer support. Skilled in Salesforce and adept at fostering client relationships, my approach combines strategic sales support with effective communication, driving customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
HC Forklift America Corporation
10.2022 - Current
- Provide both inside and outside support, ensuring seamless coordination between sales teams and customers.
- Processed and issued credits for returned or damaged goods, maintaining accurate financial records.
- Placed customer orders accurately and efficiently, leading to a 15% reduction in order processing time.
- Respond to and sent emails promptly, ensuring clear communication and quick resolution of customer inquiries.
- Adjusted order dates as needed to accommodate customer needs and inventory levels.
- Participated in weekly meetings to discuss sales targets, strategies, and performance metrics.
- Submitted special orders for customized products, ensuring customer specifications were met.
- Established and maintained strong relationships with dealers, enhancing customer satisfaction and loyalty.
Inside Sales Coordinator
US Foods
09.2017 - 09.2022
- Provide comprehensive support for both inside and outside sales teams, contributing to a 20% increase in overall sales.
- Managed the issuance of credits for returned goods, ensuring accurate and timely processing.
- Efficiently placed orders for customers, maintaining a high level of accuracy and timeliness.
- Handled a high volume of emails communication, providing prompt and professional responses.
- Adjusted order dates to meet customer demands and optimize delivery schedules.
- Covered Territory Managers (TMs) during vacations, ensuring continuity of service and sales efforts.
- Participated in weekly sales meetings to review performance, discuss strategies, and set goals.
- Submitted special orders, coordinating with vendors to meet unique customer requirements.
- Contacted vendors to address product availability, pricing, and delivery issues, ensuring smooth operations.
Warehouse Lead
Keer America Corporation
03.2014 - 12.2016
- Monitored the operation of 8 machines, ensuring optimal performance and minimal downtime.
- Performed hourly cleaning of machines to maintain efficiency and prevent malfunctions.
- Ensured continuous production by addressing issues promptly and maintaining workflow.
- Reported any operational issues to the supervisor, facilitating quick resolution and minimal disruption.
- Oversaw the process of turning cotton into yarn, ensuring quality standards were met.
- Organized barrels in the correct line by color, optimizing production efficiency.
- Maintained a clean and safe working environment, adhering to all safety protocols.
Education
Assoicate - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLHigh School Diploma - General Studies
Lancaster High School
Lancaster, SC05.2005
Skills
- Salesforce
- Sales Support
- CRM Software
- Order Entry
- Negotiation
- Account Management
- Care Plans
- Sales Management
- Inside Sales
- Customer Support
- Typing
- Windows
- Sales
- Customer Service
- Communication Skills
- Computer Skills
- Organizational Skills
- Analysis Skills
- Supervising Experience
- Business Development
- Microsoft Office
- Microsoft Excel
- Warehouse Management System
- Time Management
- Phone Etiquette
- Microsoft Word
- Accounting
- Insurance Sales
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Coordinator
HC Forklift America Corporation
10.2022 - Current
Inside Sales Coordinator
US Foods
09.2017 - 09.2022
Warehouse Lead
Keer America Corporation
03.2014 - 12.2016
Assoicate - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma - General Studies
Lancaster High School
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