Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tia Davila

Tia Davila

Summary

Detail-oriented team player with strong organizational skills, data analysis skills to report insights of systems and reports. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

SCSEP-Data and Operations Manager

The Legacy Link Inc.
09.2022 - Current
  • Improved operational efficiency by streamlining processes
  • Developing an internal audit of data entry, enrollment starts, and medical exits.
  • Enhanced internal procedures for data flow
  • Empowered Participant Specialist by offering training and support, ensuring increased accountability and improved performance outcomes.
  • Developed strong relationships with community partners, resulting in Host agencies
  • Implemented quality control systems that boosted overall data consistency and reliability.
  • Assist in Enrollments
  • Preforming IEPs
  • Conducting follow ups for exited participants
  • Upkeep and monitoring of durational exits
  • Entering CSA hours in GPMS
  • Review and upkeep of all DCS and GPMS records such as Recertification, Exits, Leave without pay, IEP, Transfers
  • Create GPMS case to generate the PID, and providing to payroll. Ensuring easy identification of participants, reducing errors
  • E-Verify all new starts
  • Communicate directly with NCOA when necessary




Supervisor

ProCare RX
01.2018 - 09.2022
  • Assist with testing application updates
  • Running multiple excel reports to locate pertinent information
  • Assisting/trouble shooting external pharmacies with ProCare COBs
  • Retention with Rescue program, Track escalations from start to finish, to ensure patient
    prescriptions are being shipped in a timely manner.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Conducted regular reviews of operations and identified areas for improvement.
  • Monitored workflow to improve employee time management and increase productivity
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service.
  • Updating Patient profiles according to Business rules per each ProMod program
  • Communication between insurance and the patient

Pharmacy Technician

Rite-Aid Pharmacy (Now Walgreens)
06.2012 - 10.2014
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Education

Pharmacy Technician, Nursing Assistant

Lanier Technical College
Oakwood, GA

Medical Assistant

North Ga Nursing Academy
Oakwood, GA

Skills

  • Document Control
  • Date entry and efficiency
  • HIPAA compliance
  • Process Improvement and workflow optimization
  • Team Leadership
  • Data analysis and performance monitoring
  • Adobe efficient
  • Supervising 20-30 representatives
  • Data Management and Quality Assurance
    of SCSEP data
  • MS Office
  • De-escalating complaints
  • Typing 55 WPM

Timeline

SCSEP-Data and Operations Manager

The Legacy Link Inc.
09.2022 - Current

Supervisor

ProCare RX
01.2018 - 09.2022

Pharmacy Technician

Rite-Aid Pharmacy (Now Walgreens)
06.2012 - 10.2014

Pharmacy Technician, Nursing Assistant

Lanier Technical College

Medical Assistant

North Ga Nursing Academy

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Tia Davila