Tia Davis
Edmond,OK
Summary
Attentive, dependable, detail-orientated and highly committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. I have extensive experience in both administrative and clinical duties and am able to multi-task and prioritize workload with little to no supervision.
Overview
25
25
years of professional experience
Work History
Medical Assistant
SSM Health Medical Group
2020.12 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Medical Assistant
Oklahoma Otolaryngology Associates
2015.08 - 2020.12
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in reducing cancellations and no-shows through consistent follow-up calls and reminders to patients.
- Maintained accurate records of surgical procedures, facilitating smooth insurance claims processing.
- Enhanced clinic workflow by efficiently coordinating surgery schedules and resources.
- Coordinated with ancillary departments such as radiology and laboratory services for efficient surgical planning.
- Participated in ongoing professional development opportunities to stay current on industry best practices for surgical scheduling.
Surgery and Test Coordinator
Oklahoma City Ear, Nose & Throat Clinic
2006.02 - 2015.08
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Food Service Manager
McDonald's
1999.06 - 2006.02
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
Certificate of Medical Assistant - Medical Assistant
Wright Business School
Oklahoma City, OK 05.2004
High School Diploma -
US Grant High School
Oklahoma City, OK05.2002
Skills
- Patient Scheduling
- Customer Service
- Direct Patient Care
- Clinical Documentation
- Electronic Medical Records
- CPR
- Insurance Verification
- Medical office administration
- Inventory Management
- Payment Collection
- Medical Billing
- Insurance Claims
- Procedure scheduling
- Surgical Knowledge
- Obtaining authorizations
- Cash Handling
- Diagnostic Imaging Assistance
- Laboratory Specimen Collection
- Sterilization techniques
- Sterile technique
- Vital Sign Monitoring
Timeline
Medical Assistant
SSM Health Medical Group
2020.12 - Current
Medical Assistant
Oklahoma Otolaryngology Associates
2015.08 - 2020.12
Surgery and Test Coordinator
Oklahoma City Ear, Nose & Throat Clinic
2006.02 - 2015.08
Food Service Manager
McDonald's
1999.06 - 2006.02
Certificate of Medical Assistant - Medical Assistant
Wright Business School
High School Diploma -
US Grant High School
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