Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tia Dawes

New York,NY

Summary

Goal-oriented and self-motivated young adult. Strong attention to detail and data entry skills. Skilled in prioritizing and completing tasks independently. Intermediate experience with Microsoft Office.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Center Specialist

Fresh Direct
04.2024 - Current
  • Answer calls in a high-volume call center, answer questions about delivery status and or services
  • Handle 'at risk' customers with a high level of sensitivity and compassion
  • Apply effective customer care techniques to manage each situation or escalated contact to a favorable outcome for both the customer and the company
  • Placing orders and correcting issues that may arise with orders already placed
  • Communicate (verbally and written) in a professional and effective manner with internal and external partners, management teams, drivers and other departments including those at cross dock locations
  • Complete daily tasks using multiple different systems, customer accounts, websites, and dashboards
  • Prioritize workload while multi-tasking and answering calls, emails, chats simultaneously
  • Advocate for the driver/delivery teams to ensure daily in-field operations run smoothly
  • Identify technical issues and escalate accordingly to the leadership and or management teams

Quality Assurance Specialist

Fresh Direct
03.2022 - 04.2024
  • Made sure all items are present in a customer's order/no extra items
  • Audited product for quality
  • Made sure none of the items were damaged
  • Walked to other departments to get the new items
  • Cross-trained for auditing in 3 other departments
  • Assisted in housekeeping of the department

Personal Shopper

Fresh Direct
01.2021 - 03.2022
  • Responsible for picking/packing produce items, items being picked are of highest quality, scanning items for order completion, and ensures the customer's goods are well protected
  • Assisted in housekeeping of the department
  • Maintained excellent safety, quality, cleanliness, and productivity standards within the distribution warehouse
  • Audited product for quality
  • Maintained a team player mentality by assisting others when the need arises

Education

Bachelor's Degree - HSA Major

CUNY Lehman College
Bronx, NY

Skills

  • Microsoft Office (Word, Power Point, Excel)
  • Adaptability
  • Active listening
  • Computer skills
  • Customer service
  • Problem-solving
  • Time management

Certification

  • Basic Life Support (CPR and AED Program)
  • EKG Technician
  • Security License
  • Certificate of Fitness for Citywide Fire Guard for Impairment (F-01)

Timeline

Operations Center Specialist

Fresh Direct
04.2024 - Current

Quality Assurance Specialist

Fresh Direct
03.2022 - 04.2024

Personal Shopper

Fresh Direct
01.2021 - 03.2022

Bachelor's Degree - HSA Major

CUNY Lehman College

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Tia Dawes