Professional Summary
Overview
Work History
Education
Skills
Timeline

Tia Denton

Sumter County BOCC Animal Services
Oxford,FL
6
years of professional experience

Customer service professional with extensive experience in high-volume travel centers, focusing on cash handling, safety training, and fuel inventory management. Mentors new employees, resolves customer concerns, and ensures a safe, clean environment. Background in animal care and training, with knowledge of nutrition, handling, and adoption procedures.

Work History

Animal Control Technician

10 Months
Sumter County BOCC Animal Services | 10.2025 - Current

Assessed and addressed behavioral issues in aggressive dogs and cats to facilitate successful adoptions.

Educated potential adopters on county policies to ensure informed decisions.

Oversaw daily feeding, grooming, and health monitoring of cats, dogs, cattle, and horses.

Managed logistics and operations for adoption events, increasing community participation.

Coordinated logistics and operations for adoption events to enhance community engagement.

Engaged with rescue organizations to coordinate rescue efforts and improve community outreach.

Evaluated and mitigated behavioral issues in aggressive dogs and cats, improving adoption success rates.

Oversaw front desk functions by capturing client information and authorizing adoption and foster placements. Managed front desk operations, ensuring accurate information collection and approval for adoptions and fosters.

Facilitated communication of medical requirements to fosters and adopters upon animal custody transfer.

Documented and transmitted relevant information regarding cases from phone calls to ensure timely response by animal control officers or supervisors.

Verified and validated animal information for precise recording in computer database.

Animal Control Technician

2 Months
Ad-Vance Talent Solutions | 08.2025 - 10.2025

Oversaw daily feeding, grooming, and health monitoring of cats, dogs, cattle, and horses.

Provided detailed information to potential adopters to promote understanding of county policies.

Engaged with rescue organizations to coordinate rescue efforts and improve community outreach.

Coordinated logistics and operations for adoption events to enhance community engagement.

Maintained cleanliness of kennels and facilities to support animal welfare and hygiene standards.

Coordinated with veterinarian staff to support effective animal handling practices during examinations and treatments.

Assessed and addressed behavioral issues in aggressive dogs and cats to facilitate successful adoptions.

Customer Service Representative

1 Year
Travel Centers of America | 07.2024 - 07.2025
  • Operated fuel pumps and monitored inventory to ensure safe fueling operations
  • Processed point-of-sale transactions while preparing daily sales and inventory reports to support operational efficiency
  • Trained new staff in operational procedures and safety guidelines
  • Maintained product stock and assisted with deliveries
  • Responded to incidents like spills and ensured area compliance with safety protocols
  • Verified customer identification for compliance with age restrictions

Manager / Cashier

10 Months
Hardee’s | 12.2021 - 10.2022
  • Delivered exceptional service, enhancing customer satisfaction and loyalty
  • Trained new employees, improving onboarding process and operational efficiency
  • Managed cash transactions and balanced drawers, ensuring accuracy and compliance with store performance standards
  • Prioritized tasks and ensured timely service in a fast-paced environment

Customer Service Representative

10 Months
Pilot Flying J Travel Center | 09.2020 - 07.2021
  • Resolved customer inquiries and complaints to enhance satisfaction
  • Oversaw cash management and ensured accurate daily drawer balancing
  • Coached new staff on store protocols and customer service standards for improved service delivery

Education

High School Diploma

Belleview High School | Belleview, FL | 07-2022

IS-200 Basic Incident Command - Hurricane

FEMA | Lake Panasoffkee, FL | 06-2026

IS100 Introduction To Incident System - Hurricane

FEMA | Lake Panasoffkee, FL | 06-2026

Good Behavior in Shelter Dogs - Animal Behavior

ASPCA | Lake Panasoffkee, FL | 02-2026

Animal Communication - Animal Behavior

ASPCA | Lake Panasoffkee, FL | 02-2026

Safety And Handling - Animal Behavior

ASPCA | Lake Panasoffkee, FL | 02-2026

Communicate Shelter Animal Behavior - Animal Behavior

ASPCA | Lake Panasoffkee, FL | 02-2026

Ways To Reduce Stress When Handling Animals

ASPCA | Lake Panasoffkee, FL | 02-2026

Behavior Support For Long Stay Shelter Animals - Animal Behavior

ASPCA | Lake Panasoffkee, FL | 02-2026

Socializing Neonate And Singleton Kittens - Animal Behavior

ASPCA | Lake Panasoffkee, FL | 02-2026

IS-700 Introduction To The National Incident Sys. - Hurricane

FEMA | Lake Panasoffkee, FL | 09-2025

Skills

Animal Care & Handling
Animal health management
Animal training
Feeding and nutrition planning
Kennel maintenance
Adoption support
Customer Service & Retail Operations
Point-of-sale transactions
Cash management
Daily reporting
Safety protocols training
Team leadership
Fuel inventory management
Stocking & merchandising

Timeline

Animal Control Technician

Sumter County BOCC Animal Services
10.2025 - CurrentRead More

Animal Control Technician

Ad-Vance Talent Solutions
08.2025 - 10.2025Read More

Customer Service Representative

Travel Centers of America
07.2024 - 07.2025Read More

Manager / Cashier

Hardee’s
12.2021 - 10.2022Read More

Customer Service Representative

Pilot Flying J Travel Center
09.2020 - 07.2021Read More

Belleview High School

High School Diploma
Read More

FEMA

IS-200 Basic Incident Command from Hurricane
Read More

FEMA

IS100 Introduction To Incident System from Hurricane
Read More

ASPCA

Good Behavior in Shelter Dogs from Animal Behavior
Read More

ASPCA

Animal Communication from Animal Behavior
Read More

ASPCA

Safety And Handling from Animal Behavior
Read More

ASPCA

Communicate Shelter Animal Behavior from Animal Behavior
Read More

ASPCA

Ways To Reduce Stress When Handling Animals
Read More

ASPCA

Behavior Support For Long Stay Shelter Animals from Animal Behavior
Read More

ASPCA

Socializing Neonate And Singleton Kittens from Animal Behavior
Read More

FEMA

IS-700 Introduction To The National Incident Sys. from Hurricane
Read More
Tia Denton