Tia Dilley
Mount Vernon,OR
Summary
Motivated patient service representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Hardworking dietary cook bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
5
5
years of professional experience
Work History
Cook/Patient Service Representative
Blue Mountain Hospital District
John Day, OR
11.2021 - Current
- Calling and scheduling patients for appointments with the dietitian.
- Creating and making forms on the computer for my manager.
- Cash handling and running a point of sale system.
- Checked completed orders for correct quantity and quality.
- Received and stored food and supplies.
- Trained and mentored junior cooks in proper techniques.
- Demonstrated excellent time management skills in fast-paced environments.
- Provided exceptional customer service by accommodating specific requests.
- Entering/scanning in patient information/appointments into the computer.
- Entering in credits for the staff meals.
- Entering recipes in the computer and breaking down the nutrient value of the recipe.
- Supervised and trained kitchen staff on proper preparation techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Assigned patients to diagnosis-related groups using [Software].
- Scheduled appointments or procedures within department guidelines.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Managed patient inquiries, concerns, and complaints with empathy.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Receptionist
Blue Mountain Cable
John Day, OR
01.2019 - 03.2021
- Collected payments for services rendered and managed invoices.
- Ensured reception area remained clean and organized throughout the day.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated office equipment including copiers, scanners, and fax machines.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with data entry and maintained accurate records.
- Randomly performed basic maintenance tasks on office equipment.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Assisted clients with questions or concerns in a timely manner.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Created professional correspondence using Microsoft Office programs.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Developed efficient filing systems for both paper and electronic documents.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Education
Certified Dietary Manager - Management
University of North Dakota
Grand Forks, NDSkills
- Supply Restocking
- Menu Planning
- New Hire Training
- Operations Management
- Food Handler Certification
- Customer Service
- Payment Collection
- HIPAA Compliance
- Office Administration
- Appointment Scheduling
- Patient interviewing skills
Timeline
Cook/Patient Service Representative
Blue Mountain Hospital District
11.2021 - Current
Receptionist
Blue Mountain Cable
01.2019 - 03.2021
Certified Dietary Manager - Management
University of North Dakota
Similar Profiles
Rebekah RandRebekah Rand
Director of EMS and HEPP at Blue Mountain Hospital DistrictDirector of EMS and HEPP at Blue Mountain Hospital District
Thomas GallagherThomas Gallagher
Physical Education/Health/Driver's Education Instructor at Blue Mountain School DistrictPhysical Education/Health/Driver's Education Instructor at Blue Mountain School District
Michael EamesMichael Eames
Custodian at BLUE MOUNTAIN UNION SCHOOL DISTRICTCustodian at BLUE MOUNTAIN UNION SCHOOL DISTRICT