Tia Dixon
New Haven,CT
Summary
Proven Case Manager at ABCD Bridgeport, adept in application processing and policy knowledge, enhanced client support through effective crisis intervention and coordination with healthcare professionals. Skilled in written and verbal communication, consistently ensured compliance and confidentiality, significantly improving client satisfaction and service efficiency.
Overview
19
19
years of professional experience
Work History
Eligibility Service Worker
State Of Connecticut, Department Of Social Services
03.2012 - Current
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Case Manager
ABCD Bridgeport
04.2006 - 03.2012
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Bachelor of Arts - Double Major Criminology And Sociology
Johnson C. Smith University
Charlotte, NC05-2005
Skills
- Written and verbal communication
- Application processing
- Policy Knowledge
Timeline
Eligibility Service Worker
State Of Connecticut, Department Of Social Services
03.2012 - Current
Case Manager
ABCD Bridgeport
04.2006 - 03.2012
Bachelor of Arts - Double Major Criminology And Sociology
Johnson C. Smith University
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