Tia Dunlap
Camden,NJ
Summary
A highly motivated individual with the ability to communicate job expectations to employees on a regular basis. Seeking a leadership position to aid in the maintenance of productivity and performance in the organization. Dedicated administrative healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Registrar
Virtua
Mount Holly, NJ
08.2018 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained payments from patients and scanned identification and insurance cards.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Patient Service Rep
Delaware Valley Urology
01.2017 - 08.2018
- Answer incoming calls, schedule new and returning patient appointments
- Returns patient calls and messages, log medication for refills along with lab and imaging orders
- Provided online access to patient portal, faxed documents to offices and patients as needed.
Patient Service Rep
Kennedy Health Alliance
01.2016 - 01.2017
- Register patients, schedule appointments, verify patient demographic and insurance information
- Process insurance payments, answer multi line phones, sort and distribute incoming and outgoing mail/faxes, scan documentation into appropriate patient charts
- Complete daily call backs, assist in the training of new hires and complete prior authorizations for specified testing/medication.
Lead Patient Service Rep
Cooper Health Systems
03.2013 - 01.2016
- Managed front desk, trained all new hires, completed patient registration, scheduled appointments, verified patient demographic and insurance information, processed copays and answered high call volume multi lined phones
- Assisted in the maintenance of multiple Doctor Schedules, addressed customer inquiries/complaints
- At the front line in solving daily issues and provided information for new products/ classes.
General Laborer
Mother’s Kitchen
11.2012 - 01.2013
- Responsible for the removal of cheesecake from its container, removed and discarded defective product appropriately, followed safety and regulatory guidelines and maintained a clean and orderly work area at all times
- 2
Education
BBA - Healthcare Management
Berkeley College
Little Falls, NJ05.2025
Skills
- Registration and Scheduling
- Verbal and Written Communication
- Helpful and Service-Oriented
- Patient Needs Assessment and Referral
- Reliability and Dedication
- Business Management Principles
- Attention to Detail
- Insurance Authorizations
- Billing Issue Resolution and Support
- Records Management
- Time Management and Prioritization
- Patient Registration
- Medical Terminology
Timeline
Registrar
Virtua
08.2018 - Current
Patient Service Rep
Delaware Valley Urology
01.2017 - 08.2018
Patient Service Rep
Kennedy Health Alliance
01.2016 - 01.2017
Lead Patient Service Rep
Cooper Health Systems
03.2013 - 01.2016
General Laborer
Mother’s Kitchen
11.2012 - 01.2013
BBA - Healthcare Management
Berkeley College
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