TIA EBEY
Moundsville
Summary
An outstanding, goal-oriented Certified Medical Assistant offering stability and customer service to continuously assist the organization in its customer service-driven goals. Hardworking employee, enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills, and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Centralized Scheduler
Wheeling hospital
Wheeling
06.2025 - Current
- Coordinated scheduling for multiple departments, optimizing resource allocation, and time management.
- Contributed to process improvements by identifying areas for increased efficiency within the scheduling system.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking efficiently.
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
- Performed various administrative tasks by filing, copying, scanning, and faxing documents.
- Collaborated in the unit council with other departments to optimize flow and minimize delays in care delivery.
Medical Assistant
Southeast Healthcare Inc.
Saint Clairsville
09.2024 - 03.2025
- Assisted healthcare providers in patient examinations and procedures.
- Collected and documented patient medical histories accurately.
- Educated patients on medication instructions and health maintenance.
- Handled laboratory specimen collection and processing following protocols.
- Maintained electronic health records ensuring data integrity and confidentiality.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Obtained prior authorizations.
Medical Assistant
Borland Groover
Orange Park
04.2018 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Certified Medical Assistant/Registrar
Carespot Urgent Care
St. Agustine
04.2016 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments accurately.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Administer medications and vaccinations. Perform blood draw procedures, EKG, Spirometry, Visual acuity testing, controls for all in office waived testing.
- Excellent knowledge of NextGen EHR and EMR system.
- Certified to perform drug screen and breath alcohol testing.
- Schedule appointments, verify insurance.
Certified Medical Assistant
Nephrology Associates of Northeast Florida: Dr. David H. Michal, MD
10.2014 - 04.2016
- Interview and take patient history and vitals; document accurately using correct medical terminology.
- Perform blood draw procedures.
- Prepare patient referrals and manage medication refill requests.
- Administer injections.
- Communicate effectively verbally and in writing.
Medical Assistant Externship
Florida Heart Center
05.2014 - 07.2014
- Interview and take patient history; document accurately.
- Prepare patients for procedures; assist physician with examination and treatment.
- Collect and process specimens; perform waived laboratory tests that assist with diagnosis and treatment.
- Prepare and administer medications, prepare EKG, perform blood collection procedures.
- Maintain medication records; use medical terminology appropriately.
Education
Medical Assisting Diploma - Medical Assistant
Everest University
Orange Park, FL, USA01.2014
Skills
- HIPPA Certification
- EKG/EEG
- OSHA Certification
- Phlebotomy
- CPR Certification
- Injections
- Drug screen/BAT Certified
- Triage
- Filing
- Strong Problem Solver
- Time Management
Timeline
Centralized Scheduler
Wheeling hospital
06.2025 - Current
Medical Assistant
Southeast Healthcare Inc.
09.2024 - 03.2025
Medical Assistant
Borland Groover
04.2018 - 05.2022
Certified Medical Assistant/Registrar
Carespot Urgent Care
04.2016 - 04.2018
Certified Medical Assistant
Nephrology Associates of Northeast Florida: Dr. David H. Michal, MD
10.2014 - 04.2016
Medical Assistant Externship
Florida Heart Center
05.2014 - 07.2014
Medical Assisting Diploma - Medical Assistant
Everest University