Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tia Echols

Mantua

Summary

Dynamic Customer Account Executive with a proven track record in client retention and problem resolution. Recognized for exceptional performance, I leverage strong communication skills and CRM software proficiency to enhance customer satisfaction and drive revenue growth. Adaptable and goal-oriented, I excel in fostering lasting client relationships. Results-driven Customer Account Executive known for exceptional productivity and efficient task completion. Specialize in strategic account management, customer satisfaction enhancement, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client relations improvement.

Overview

16
16
years of professional experience

Work History

Customer Account Executive (Retention)

Comcast
Mantua
04.2016 - 02.2025
  • Resolved customer complaints and concerns to boost satisfaction levels.
  • Analyzed customer usage data to identify trends for account growth strategies.
  • Established strong rapport with customers to position products effectively.
  • Advised clients on best practices for product usage and maintenance.
  • Utilized consultative approach to overcome objections with scripted responses.
  • Prevented service downgrades by leveraging knowledge of company offerings and competitors.
  • Sourced new sales opportunities through timely follow-up on inbound leads.
  • Managed customer interactions and sales processes efficiently using CRM software.

Server

ARUGULA RESTAURANT
Sewell
04.2015 - 12.2015
  • Delivered exceptional customer service to ensure client satisfaction.
  • Facilitated training for new servers, improving overall team performance.
  • Coordinated with kitchen staff to manage customer allergies and special requests.
  • Maintained comprehensive knowledge of menu items, ingredients, and preparation methods.
  • Operated POS terminals for order input, bill splitting, and total calculations.
  • Checked on customers to assess meal satisfaction and promptly resolved issues.
  • Displayed enthusiasm for restaurant menu and products to enhance guest experience.
  • Developed rapport with guests to foster repeat business through outstanding service.

Server

TGIFRIDAYS
Mt. Laurel
03.2013 - 12.2014
  • Executed server operations to ensure efficient service delivery.
  • Maintained proper inventory by stocking bar area with liquor, glasses, and accessories.
  • Mixed drinks according to established recipes while receiving guidance from experienced staff.

Server

TAYLOR'S BAR AND GRILL
Williamstown
09.2010 - 08.2011
  • Fulfilled tasks associated with server role

Server

MCCORMICK & SCHMICK'S
Cherry Hill
03.2009 - 08.2010
  • Fulfilled obligations and duties associated with server position.

Education

B.A. - Health and Exercise Science

Rowan University
Glassboro, NJ
01.1999

Skills

  • Client retention strategies
  • Problem resolution
  • Phone etiquette
  • Organizational skills
  • Communication skills
  • Remote work flexibility
  • Performance metrics analysis
  • Team collaboration
  • Adaptability to change
  • Up-selling and cross-selling techniques
  • CRM software proficiency
  • Goal-oriented mindset
  • Product and service knowledge
  • Empathy and patience
  • Customer advocacy
  • Needs assessment

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Account Executive (Retention)

Comcast
04.2016 - 02.2025

Server

ARUGULA RESTAURANT
04.2015 - 12.2015

Server

TGIFRIDAYS
03.2013 - 12.2014

Server

TAYLOR'S BAR AND GRILL
09.2010 - 08.2011

Server

MCCORMICK & SCHMICK'S
03.2009 - 08.2010

B.A. - Health and Exercise Science

Rowan University

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