Tia Edwards
Durham,NC
Summary
Dynamic leader with proven expertise in employee training and customer service management, honed at Tropical Smoothie. Excelled in fostering team motivation and employing creative problem-solving to boost customer satisfaction and streamline operations. Skilled in both conflict resolution and cash handling, consistently achieving targets through effective team supervision and critical thinking.
Overview
7
7
years of professional experience
Work History
Head Shift Lead
Tropical Smoothie
09.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- .Continuously sought opportunities for personal and professional growth, staying current on industry trends and best practices to better serve the organization''s needs.
- Boosted customer satisfaction with proactive problem-solving and timely resolution of issues.
- Collaborated with other department leads to ensure seamless communication and coordination across all shifts.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sales Associate
TJ Max
02.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Sales Associate
Dress Barn
01.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Garner High School
Garner, NC06-2021
Skills
- Workplace Safety
- Employee Training
- Scheduling Coordination
- Sales Support
- Positive Attitude
- Problem-Solving
- Team Leadership
- Team motivation
- Creative Problem-Solving
- Cash Handling
- Customer Service Management
- Training Assistance
- Goal Setting and Tracking
- Inventory Counts
- Role Modeling
- Conflict Resolution
- Team Supervision
- Policy Enforcement
- Shift leadership
- Shift checklists
- Time Management
- Attention to Detail
- Multitasking ability
- Reliability
- Excellent Communication
- Critical Thinking
Timeline
Head Shift Lead
Tropical Smoothie
09.2022 - Current
Sales Associate
TJ Max
02.2019 - 06.2021
Sales Associate
Dress Barn
01.2018 - 12.2018
High School Diploma -
Garner High School
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