Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tia Fields

Takoma Park,MD
Tia Fields

Summary

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
years of professional experience

Work History

WMATA

Transit Bus Operator
10.2018 - Current

Job overview

  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
  • Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.

Giant Food Stores

Front End Assistant Manager
01.2014 - 08.2018

Job overview

  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
  • Troubleshot complex technical issues, ensuring uninterrupted functionality of the website and its features.
  • Mentored junior developers, fostering a collaborative team environment focused on continuous improvement.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Mailroom Services Manager

Verizon
11.2004 - 03.2013

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bladensburg High School
Bladensburg, MD

High School Diploma
06.1997

Skills

  • Safe driving
  • Accident reporting
  • Defensive driving
  • Vehicle inspection
  • Wheelchair securement
  • Schedule adherence
  • Adaptive decision making
  • Passenger assistance
  • Inclement weather driving
  • Clean driving record
  • Valid state license
  • Customer service
  • Microsoft outlook
  • Clerical support
  • Shipping and logistics
  • Office administration
  • Administrative tasks
  • Customer engagement
  • Punctuality

Timeline

Transit Bus Operator

WMATA
10.2018 - Current

Front End Assistant Manager

Giant Food Stores
01.2014 - 08.2018

Verizon

Mailroom Services Manager
11.2004 - 03.2013

Bladensburg High School

High School Diploma

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Tia Fields