Summary
Overview
Work History
Education
Skills
Timeline
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Tia Flaugher

Independence,KY

Summary

Accomplished Store Manager with a proven track record at Cato, enhancing customer satisfaction and streamlining operations. Expert in team collaboration and problem-solving, significantly boosting sales through innovative strategies. Skilled in food safety and adept at fostering a supportive work environment, ensuring high-quality service and operational efficiency.

Overview

20
20
years of professional experience

Work History

Bakery Supervisor

Costco
09.2021 - Current
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Department Manager

Jcpennys
11.2020 - 09.2021


  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Increased customer satisfaction with proactive issue resolution strategies.

Store Manager

Cato
11.2004 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

General -

Larry A Ryle High School
Union, KY
05.1999

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to detail
  • Multitasking ability
  • Organizational Skills
  • Food Safety
  • Decision-Making
  • Welling to learn new things

Timeline

Bakery Supervisor

Costco
09.2021 - Current

Department Manager

Jcpennys
11.2020 - 09.2021

Store Manager

Cato
11.2004 - 01.2020

General -

Larry A Ryle High School

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Tia Flaugher