Tia Gibson
Augusta,GA
Summary
Customer-focused Contact Representative with over 5 years of experience in delivering exceptional service and support. Friendly and solution-oriented, with a proven track record of resolving customer issues. Proficient in conflict mediation, time management, and sales. Dedicated to ensuring customer loyalty and satisfaction. Committed team player dedicated to consistently providing the highest level of customer care while maintaining a positive and professional demeanor.
Overview
10
10
years of professional experience
Work History
Contact Representative GS- 07
Internal Revenue Service
01.2022 - Current
- Efficiently handle a high volume of inquiries, demonstrating strong problem-solving and communication skills.
- Communicate with taxpayers in writing and via telephone calls regarding their business income tax returns by ensuring their tax returns are completed correctly by settling math errors on miscalculated figures. Educating taxpayers on compliance requirements, reference material and applicable account changes regarding their federal tax returns.
Call Center Representative
Williams-Sonoma, Inc.
01.2021 - 12.2021
- Scheduled deliveries for customers to receive their furniture and help solve other issues that the customer may have needed help with.
- Developed effective working relationships with team members across multiple departments.
Customer Service Representative
Randstad
09.2019 - 10.2020
- Scheduled patients dental appointments
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cleaner
Simply Be Enterprise
01.2018 - 08.2019
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Clean houses, apartments, office buildings
Work Study Student
Zenith Education Group
01.2015 - 12.2017
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
Dental Assistant Certification - Dental Assisting
Everest Institute
Norcross, GA01.2017
High School Diploma -
Apalachee High School
Winder, GA05.2013
Skills
- Goal-Oriented
- Data Entry
- Researching
- Typing proficiency
- Active Listening
- Basic IT skills, Microsoft office, Sharepoint
Contact
Augusta, GA 30909
Education
Winder, GA,Norcross, GA
Additional Information
LEADERSHIP
- Engagement team member
- Acted as team’s technical lead on occasions
- Attended town hall meetings
Timeline
Contact Representative GS- 07
Internal Revenue Service
01.2022 - Current
Call Center Representative
Williams-Sonoma, Inc.
01.2021 - 12.2021
Customer Service Representative
Randstad
09.2019 - 10.2020
Cleaner
Simply Be Enterprise
01.2018 - 08.2019
Work Study Student
Zenith Education Group
01.2015 - 12.2017
Dental Assistant Certification - Dental Assisting
Everest Institute
High School Diploma -
Apalachee High School
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