Tia Patricia Glenn
Jacksonville,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service representative
United Airlines (GAT) - Jacksonville International Airport
2022.09 - Current
- Manage manage high stress, situations, effectively, maintaining professionalism, under pressure, while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting increase loyalty, and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
After-School Tutor
Duval County Schools
2021.09 - Current
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Fostered a comfortable learning environment conducive to active participation and open communication.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Promoted critical thinking skills by guiding students in problem-solving processes across various subject areas.
- Tutored struggling, average, and advanced students in mathematics and English Language course materials.
Paraprofessional
DUVAL SCHOOLS - MANDARIN OAKS ELEMENTARY
2021.07 - 2022.11
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Children’s Ministry
CROSSROAD UNITED METHODIST CHURCH
2018.02 - 2022.10
- Teach children between the ages of 2 – 12 years of age biblical lessons, art, crafts, creative and interactive activities, Teach children behavioral and social etiquette in a church environment, Create and teach activities weekly that allow children to express themselves through play, games, art and crafts
School Crossing Guard (Mandarin Oaks Elementary)
JACKSONVILLE SHERIFF’S OFFICE
2018.11 - 2021.05
- Ensure safe road crossing practices are always followed.
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Reported on-campus vehicle infractions to school administration.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
- Ensured student safety by diligently monitoring crosswalks and traffic during arrival and dismissal times.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Upheld a professional demeanor while consistently wearing required uniform, badge, and safety equipment.
Teacher Assistant
KINGDOM KIDS PRESCHOOL
2018.02 - 2020.08
- Responded to student needs and questions promptly.
- Assisted teachers with class room management and document coordination to maintain positive learning environment.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
Education
No Degree - Bachelor of Science in Hospitality Management
Missouri State University
Springfield, MO08.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Research
- Coordination
Affiliations
- Big Brothers Big Sisters of Northeast Florida
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Personal development programsHealthcare benefitsWork from home optionCareer advancementFlexible work hoursPaid time offPaid sick leave401k matchWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service representative
United Airlines (GAT) - Jacksonville International Airport
2022.09 - Current
After-School Tutor
Duval County Schools
2021.09 - Current
Paraprofessional
DUVAL SCHOOLS - MANDARIN OAKS ELEMENTARY
2021.07 - 2022.11
School Crossing Guard (Mandarin Oaks Elementary)
JACKSONVILLE SHERIFF’S OFFICE
2018.11 - 2021.05
Children’s Ministry
CROSSROAD UNITED METHODIST CHURCH
2018.02 - 2022.10
Teacher Assistant
KINGDOM KIDS PRESCHOOL
2018.02 - 2020.08
No Degree - Bachelor of Science in Hospitality Management
Missouri State University
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