Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Grant

New Orleans,LA

Summary

Driven professional with a proven track record in customer service and teamwork, demonstrated at Dillards Department Store. Excelled in engaging customers and fostering loyalty, significantly enhancing repeat business. Skilled in multi-tasking and problem-solving, ensuring high levels of customer satisfaction and operational efficiency. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

8
8
years of professional experience

Work History

Sales Associate

Dillards Department Store
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Animal Care Intern

Villalobos Rescue Center
04.2019 - 01.2023
  • Collaborated with team members to develop engaging enrichment activities, stimulating positive behaviors in animals.
  • Expanded knowledge of species-specific needs through continuous professional development opportunities.
  • Facilitated smooth transitions for new arrivals or transfers by preparing suitable habitats tailored to individual needs.
  • Improved animal well-being by administering prescribed medications under the guidance of veterinary staff.
  • Provided personalized diet preparation for various species according to specific nutritional requirements.
  • Ensured safe interactions between visitors and animals through supervision during public events or tours.

Cashier

Walmart
05.2016 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

International High School Of New Orleans
New Orleans, LA
04.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Goal-Oriented

Timeline

Sales Associate

Dillards Department Store
01.2023 - Current

Animal Care Intern

Villalobos Rescue Center
04.2019 - 01.2023

Cashier

Walmart
05.2016 - 02.2019

High School Diploma -

International High School Of New Orleans

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Tia Grant