Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Green

Prairieville,LA

Summary

Dynamic operations supervisor with a proven track record at Lifetime, enhancing team productivity through effective training and performance monitoring. Skilled in customer service and relationship building, I successfully implemented quality control systems, significantly boosting customer satisfaction. Adept at multitasking and workflow planning, I thrive in fast-paced environments. Recognized as driven, dedicated and hardworking leader with history of increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Im a proactive and hardworking individual that's focused on continuous improvement.


Overview

12
12
years of professional experience

Work History

Cashier

Kroger
06.2012 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/Waitress Trainee

Lubys Cafe
06.2013 - 08.2015
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier/Fryer

Bayou City Eats
12.2016 - 01.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Read food order slips and listened to verbal instructions to properly prepare food for customers.
  • Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
  • Adjusted oil cooking temperatures and monitored vats closely to avoid overheating.

Operations Supervisor

Lifetime
09.2021 - 02.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

Education

High School Diploma -

Hightower Highschool
Missouri City, TX
06-2015

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team leadership
  • Employee supervision
  • Customer service
  • Goal setting
  • Relationship building
  • Workflow planning
  • Multitasking and organization
  • Production
  • Employee engagement

Timeline

Operations Supervisor

Lifetime
09.2021 - 02.2024

Cashier/Fryer

Bayou City Eats
12.2016 - 01.2019

Cashier/Waitress Trainee

Lubys Cafe
06.2013 - 08.2015

Cashier

Kroger
06.2012 - 08.2012

High School Diploma -

Hightower Highschool

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