Hi, I’m
Tia Smith
Warrenville,South Carolina
Summary
Experienced Professional in Healthcare and Hospitality Industries with solid Customer Relations, Technical and Administrative skills with practical experience in Documentation, Patient and Provider coordination and insurance verification. Strong work ethic, reliable and always ready to learn, grow and contribute.
Overview
10
years of professional experience
Work History
Saylor Physical Therapy
Office Manager
03.2022 - Current
Job overview
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in launch of clinic including but not limited to, setting up of phone, internet and electric,etc
- Filled in with AP and AR rolls when there was and opening to do so
- Meticulously kept track of all patients charts and what protocol was needed for each
- Scheduled in a timely fashion
- Remained compliant with all insurance protocol and procedures
Benchmark Physical Therapy
Office Coordinator
08.2022 - 02.2023
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple patients, ensuring optimal patient care
- Interacted with customers by phone, email, or in-person to provide information.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Verifying and authorizing all patient insurance coverage
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Stack'd of Wexford
Guest Experience Associate
02.2017 - 07.2022
Job overview
- In a fast-paced Bistro setting, responsibilities include ensuring our Guest Dining Experience exceeds expectation, while providing amazing food and service.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Assisted guests with reservation inquiries, ensuring accurate booking information and timely confirmations.
- Trained new associates on company policies, procedures, and customer service best practices for seamless team integration.
McKesson Medical Supplies
Documentation Specialist
07.2014 - 05.2016
Job overview
- Documentation Associate in a Professional Corporate Office setting/Breast Pump Division
- Assist Providers and Clients with professional verification and documentation services.
Partners Ink
Marketing Intern
01.2014 - 06.2014
Job overview
- In a busy Hospitality Industry Corporate Office setting, responsibilities included daily marketing coordination duties, communication and traffic current promotions.
Education
The Jenna Kutcher Training Lab
Pinterest Social Media Course
01.2020
California University of PennsylvaniaCalifornia, PA
BA Marketing/Business Administration
01.2010
Skills
- Healthcare Documentation
- Provider and Patient Relations
- Insurance Verification
- Process Management
- Phone and Digital Communication
- Office Administration
- Sales and Marketing
- Social Media Engagement
- Market Analysis and Trends
- Photography
- Video Editing
- Microsoft Office Suite
- Written and Verbal Communication
- Office Equipment and Technology
- Customer Service
- Data Entry
- Billing
Personal Information - Volunteer Experience
Volunteer with Feeding the Flock Ministries- Providing Marketing Assistance and Social Media assistance with various community outreaches and the mission Food Bank.
References
References Available Upon Request
Timeline
Office Coordinator
Benchmark Physical Therapy
08.2022 - 02.2023
Office Manager
Saylor Physical Therapy
03.2022 - Current
Guest Experience Associate
Stack'd of Wexford
02.2017 - 07.2022
Documentation Specialist
McKesson Medical Supplies
07.2014 - 05.2016
Marketing Intern
Partners Ink
01.2014 - 06.2014
The Jenna Kutcher Training Lab
Pinterest Social Media Course
California University of Pennsylvania
BA Marketing/Business Administration
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