Tia Henderson
Orlando,FL
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.
Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
Orlando, FL
01.2025 - 09.2025
- Assisted customers in selecting products according to their preferences.
- Organized shopping lists and ensured product availability for clients.
- Communicated with store associates to locate items and resolve issues.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
- Stocked shelves with newly received merchandise according to established guidelines.
Customer Service Representative
Old Navy
Orlando, FL
10.2022 - 11.2024
- Assisted customers with product inquiries and order placements.
- Educated customers on promotions, sales, and loyalty programs.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing merchandise and restocking shelves.
- Collaborated with team members to enhance customer service experiences.
- Handled returns and exchanges according to company policies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted in receiving and unloading merchandise deliveries efficiently.
- Organized stock shelves for optimal product placement and visibility.
- Maintained inventory accuracy through regular stock counts and updates.
- Communicated with management regarding low stock levels and replenishment needs.
- Arranged product on shelves following merchandising guidelines.
- Assisted customers in locating products on the shelf or in the backroom.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Broke down and discarded empty packaging and boxes after stocking products.
Cashier
Lowes Home Improvement Stores
Orlando, FL
11.2023 - 10.2024
- Processed customer transactions accurately and efficiently at the checkout lane.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and returns following company policies and procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register functions and customer service best practices.
- Resolved customer complaints professionally to enhance satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Maynard Evans Highschool
Orlando, FL05.2025
Skills
- Product selection
- Inventory management
- Checkout operations
- Merchandise organization
- Team collaboration
- Sales promotion
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Adaptability
- Decision-making
- Verbal and written communication
- Upbeat and outgoing attitude
- Customer service
- Flexible schedule
- Multitasking capacity
Certification
Certified in CPR, AED and First-Aid
Timeline
Personal Shopper
Walmart
01.2025 - 09.2025
Cashier
Lowes Home Improvement Stores
11.2023 - 10.2024
Customer Service Representative
Old Navy
10.2022 - 11.2024
Maynard Evans Highschool