Tia Henry
Port Huron,MI
Summary
Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Backed by2+ years of patient care industry experience and accustomed to a fast-paced retail environment. Maintain and safeguard patient privacy and confidentiality.
Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Offering strong interpersonal and organizational skills, ready to learn and thrive in dynamic environment.
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Time Student
Ultimate Medical Academy
06.2022 - 10.2023
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations
- Learned how to create spreadsheets using Microsoft office.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
- Increased student participation by incorporating group activities and peer feedback sessions.
- Pioneered mentorship program, matching upperclassmen with underclassmen for academic support.
- Improved student engagement with interactive learning techniques.
- Developed effective improvement plans in alignment with goals and specifications.
Machine Operator / Assembly
Eismann Automotive
03.2022 - 06.2022
- Operated machinery in a safe and efficient manner and in accordance with company procedures
- Inspected finished products for quality and adherence to specifications
- Met production goals and deadlines to maintain schedule and communicated effectively with team members
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Certified Nursing Assistant
Marwood Manor
02.2018 - 08.2019
- Provided personal care assistance to residents – personal hygiene, feeding, and mobility
- Promoted a safe, clean, and organized environment
- Complied with policies and procedures and abided by HIPAA guidelines to protect privacy
- Observed, reported, and documented resident conditions and activities
- Supported needs of 20+ residents under long-term care.
Certified Nursing Assistant
Regency On The Lake
10.2017 - 02.2018
- Provided personal care assistance to residents – personal hygiene, feeding, and mobility
- Promoted a safe, clean, and organized environment
- Complied with policies and procedures and abided by HIPAA guidelines to protect privacy
- Observed, reported, and documented resident conditions and activities
- Supported needs of 20+ residents under long-term care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Retail Sales Associate / Customer Service
Target
11.2016 - 01.2017
- Provided excellent customer service with active listening to determine customer needs
- Interacted with customers, redeemed stamps and coupons, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
- Worked as part of a team and interacted with diverse customers and staff members
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2023
High School Diploma -
Clintondale Virtual Academy
Clinton, MI05.2017
Skills
- Fast learner
- Positive attitude
- Attention to detail
- Flexible schedule
- Complex Problem-solving
- Team support
- Innovation skills
- Microsoft Office Suite
- Data entry
- Visual communication
- Appointment setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high GPA by completing assignments with accuracy and efficiency.
Awards
High Academic Honors Recognition / Dean's List / Honor Roll., Able to prioritize workload and perform in fast-paced, high demand environments., Communicate effectively in order to promote a positive work environment., Pay close attention to detail for accurate and compliant documentation., Electronic Health Records (EHR) – PointClickCare., St. Clair Community College – CPR, AED, and First Aid., Communication Platforms – Zoom., Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
Certification
- First Aid Certification
- OSHA Certified
- Data Entry
- EHR
- CPR/AED Certification
- Certified Nursing Assistant
Timeline
Full Time Student
Ultimate Medical Academy
06.2022 - 10.2023
Machine Operator / Assembly
Eismann Automotive
03.2022 - 06.2022
Certified Nursing Assistant
Marwood Manor
02.2018 - 08.2019
Certified Nursing Assistant
Regency On The Lake
10.2017 - 02.2018
Retail Sales Associate / Customer Service
Target
11.2016 - 01.2017
- First Aid Certification
- OSHA Certified
- Data Entry
- EHR
- CPR/AED Certification
- Certified Nursing Assistant
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Clintondale Virtual Academy
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