Tia Hickman
St. Albans,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Operations Manager II
Sodexo, Inc
- Supervises management team and unionized staff in a nursing/LTC environment to ensure that department policy and procedures are being met
- Directs employees in daily operations of the food and nutrition department to ensure that department, state and local standards are being met
- Works with the clinical staff to ensure that the dietary needs of patients are being met
- Ensures that staff understand the difference in diets and provide correct food/food items
- Completes payroll timesheets and monitors scheduling of staff
- Assists GM in completion of various operational assignments and any paperwork involved
- Works as a liaison between client and company to ensure providing excellent customer service and ensuring client needs are being met.
Patient Service Manager II
Sodexo, Inc
01.2013 - 01.2021
- Involved in maintaining food quality and safety standards during the relocation to a new nursing/LTC facility
- Provided safety in-service training to employees as required upon entering a new facility
- Daily tasks include: opening kitchen for production, food ordering, meal rounds and the completion of various daily operational forms
- Preformed monthly food/physical safety audits
- Conducted daily menu conference with staff to ensure that the correct foods are produced and to ensure employees are familiar with daily menu items
- Monitored shipping and receiving of various goods into the food service department, to maintain quality standards
- Maintained par levels and monitor inventory of goods on a daily basis
- Updated and confirmed deliveries received and maintain records on company and client computer programs.
Patient Service Manager I
Sodexo, Inc. Roosevelt Is
01.2006 - 01.2013
- Supervised cooks and dietary aides in a long term care facility; producing and serving food for 700+ patients
- Ensured that HAACP and sanitation procedures were being followed as per company and state standards
- Performed daily production meetings with kitchen staff to ensure that food quality was being maintained in-house and from the cook-chill plant
- Responsible for conducting monthly physical safety in-services and safety committee meetings
- Worked as a liaison between other departments to ensure patient satisfaction was being maintained
- Involved with food purchasing and inventory
- Monitored employee scheduling to ensure adequate coverage of staff to maintain high level of patient quality of care
- Involved in implementing a new dining service, through the enhanced dining program with facility administrators.
Food Service Manager I
Sodexo, Inc
01.2005 - 01.2006
- Supervised cooks, dietary aides and cafeteria staff in daily facility operations
- Increased knowledge of therapeutic diets
- Ensured that HAACP and sanitation procedures were being followed as per company and state guide lines
- Maintained food tray accuracy during production times, to insure that patients/residents were receiving correct food items
- Performed monthly food safety audits in the kitchen area and completed other various operational reports as needed.
Education
B.S - Food & Beverage Management
Johnson & Wales University, Island
Island A.S - Culinary Arts
Johnson & Wales University
Skills
- Food Service Operations
- Purchasing
- Anticipating Problems
- Training Programs
- Customer Service
- Calm and Pleasant Demeanor
- Safety and Sanitation Standards
- Health Code Standards
- Quality Control
- Proper Storage Procedures
- Safe Work Practices
Certification
Certified in the City of New York for Food Protection
ServSafe Certified- National Restaurant Association
Timeline
Patient Service Manager II
Sodexo, Inc
01.2013 - 01.2021
Patient Service Manager I
Sodexo, Inc. Roosevelt Is
01.2006 - 01.2013
Food Service Manager I
Sodexo, Inc
01.2005 - 01.2006
Food Operations Manager II
Sodexo, Inc
B.S - Food & Beverage Management
Johnson & Wales University, Island
Island A.S - Culinary Arts
Johnson & Wales University
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