Tia Hicks
Atlanta,CA
Summary
Enthusiastic and high-energy manager/server with a passion for delivering exceptional dining experiences. With 3 of experience in the hospitality industry, I thrive in fast-paced environments where I can utilize my dynamic personality and quick thinking to exceed customer expectations. Known for my infectious energy, attention to detail, and ability to create a positive atmosphere, I am dedicated to providing top-notch service while ensuring customer satisfaction. Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery.
Overview
4
4
years of professional experience
Work History
PT Preload Package Handler
UPS
Atlanta, GA
09.2024 - Current
- Unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Resolved conveyor system issues by clearing jams and blockages.
Server
Rina
Atlanta, Georgia
01.2024 - 03.2024
- Improved observation skills, allowing for quick detection of errors and discrepancies
- Offered recommendations and answer questions about menu items, specials, and allergens
- Effectively communicate with kitchen staff to make sure orders are properly prepared
- Organizational skills, ensuring no details are overlooked
- Experience with TOAST systems and cash handling.
Server, To-go Host
Texas Roadhouse
Columbia, South Carolina
01.2021 - 07.2023
- Controlled quality of customer service in a fast-paced environment with the use of exceptional communication skills
- Entrusted with opening and closing duties, including setting up tables, restocking supplies, and cleaning work areas
- Anticipate and fulfill customer needs, including refilling drinks, clearing plates, and providing additional condiments
- Process customer payments accurately and efficiently using POS system
- Resolved customer inquiries and issues, ensuring satisfaction and retention.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Bachelor of Business Administration, Finance -
Georgia State University, Robinson College of Business
Atlanta, GASkills
- Excellent customer service and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail and accuracy in order taking and payment processing
- Knowledge of food and beverage menu items
Extracurricular Activities
Competitive Cheerleading two-time state champion Competitive Cheerleading national champion
Timeline
PT Preload Package Handler
UPS
09.2024 - Current
Server
Rina
01.2024 - 03.2024
Server, To-go Host
Texas Roadhouse
01.2021 - 07.2023
Bachelor of Business Administration, Finance -
Georgia State University, Robinson College of Business