Tia Hill
Long Beach,CA
Summary
Adept at fostering positive environments and enhancing security protocols, my tenure at Allied Universal showcased my ability to lead with empathy and resolve conflicts, underscoring my people-oriented and customer service skills. Mastering quick learning and demonstrating unwavering loyalty, I improved team morale and efficiency, contributing significantly to operational excellence.
Knowledgeable Desired Position with solid background in security operations and team leadership. Successfully managed and supervised security teams to maintain safety and order. Demonstrated expertise in conflict resolution and emergency response.
Overview
17
17
years of professional experience
Work History
Security Officer Supervisor
Allied Universal
11.2017 - Current
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Sutherland Global
11.2015 - 11.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bag Runner/Customer Service Agent
LAX AIRPORT
06.2014 - 09.2015
- Receive and mark baggage by completing and attaching claim checks
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Assist physically challenged travelers and other guests with special needs
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued
Pharmacy Clerk
MDR PHARMACY
03.2013 - 05.2014
- Operate cash register to process cash or credit sales
- Answer telephone inquiries, referring callers to pharmacist when necessary
- Accept prescriptions for filling, gathering and processing necessary information
- Prepare prescription labels by typing or operating a computer and printer
- Greet customers and help them locate merchandise
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low
- Maintain and clean equipment, work areas, or shelves
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
- Restock storage areas, replenishing items on shelves
- Process medical insurance claims, posting bill amounts and calculating copayments
Babysitter
CRYSTAL STAIRS
06.2008 - 02.2013
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Assist in preparing food and serving meals and refreshments to children
- Read to children and teach them simple painting, drawing, handicrafts, and songs
Cashier
BEST WAY SUPERMARKET
06.2007 - 01.2009
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
Education
High School Diploma -
Locke High
Los Angeles, CA06.2007
Skills
- People Oriented
- Customer Service Skills
- Goal Oriented
- Positive Attitude
- Responsible
- Learning Agility: Quick Learner
- Loyalty
Timeline
Security Officer Supervisor
Allied Universal
11.2017 - Current
Customer Service Representative
Sutherland Global
11.2015 - 11.2017
Bag Runner/Customer Service Agent
LAX AIRPORT
06.2014 - 09.2015
Pharmacy Clerk
MDR PHARMACY
03.2013 - 05.2014
Babysitter
CRYSTAL STAIRS
06.2008 - 02.2013
Cashier
BEST WAY SUPERMARKET
06.2007 - 01.2009
High School Diploma -
Locke High
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Ahmed ElmekkawyAhmed Elmekkawy
Assistant Director of Security at Allied UniversalAssistant Director of Security at Allied Universal
Jason P GutierrezJason P Gutierrez
Senior Workforce Analyst at Telecommunications IndustrySenior Workforce Analyst at Telecommunications Industry