Tia Holiday
Katy,TX
Summary
Veteran Unit Supply Specialist bringing 8 years' experience with the United States Army. Excellent multitasker and problem-solver with a superior work ethic and strong communication skills. Knowledgeable about clerical, housekeeping, and inspection standards.
Overview
8
8
years of professional experience
Work History
Unit Supply Specialist
Texas Army National Guard
10.2016 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Completed regular inventory counts of equipment on book for unit.
- Settled and applied commodity contracts and issued and dispatched commodity sales invoices to customers.
- Developed comprehensive training programs for incoming personnel, increasing proficiency in supply management tasks.
- Acted as primary contact for supply chain management systems, tools, and data, and ran regular reports in support of supply chain business processes.
- Coordinated transportation logistics for the movement of supplies between units or locations as needed.
- Managed the issuance and receipt of supplies, ensuring accurate record-keeping and accountability.
- Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
Customer Service Representative
The Home Depot Inc
11.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Representative
Parallon Healthcare
01.2020 - 12.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06-2017
Skills
- Shipping and receiving
- Data entry
- Problem-solving skills
- Warehouse operations
- Computer proficiency
- Verbal and written communication
- Hazardous materials handling
- Microsoft outlook
- Order processing
- Team development
Timeline
Call Center Representative
Parallon Healthcare
01.2020 - 12.2020
Customer Service Representative
The Home Depot Inc
11.2019 - 03.2021
Unit Supply Specialist
Texas Army National Guard
10.2016 - Current
High School Diploma -
Clear Brook High School
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