TIA HONEYCUTT
Kenmore
Summary
Dynamic professional with a proven track record in problem-solving and communication, developed through experience at Charter School for Applied Technologies and Buffalo Public Schools. Specialized skills include student assessment techniques and adaptive teaching methods, combined with strong communication, patience, and empathy to ensure positive educational experiences while fostering a conducive learning environment. Expertise in working effectively without supervision and quickly mastering new skills enhances adaptability in fast-paced settings. Thrives under pressure and embraces last-minute changes, consistently staying current with industry trends to contribute meaningfully to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Managed Account Coordinator, Customs Trade Broker
FedEx
Buffalo, NY
08.2025 - Current
- Coordinated account activities to ensure timely delivery of services and customer satisfaction.
- Managed client communications, addressing inquiries and resolving issues effectively.
- Developed and maintained strong relationships with clients, enhancing loyalty and retention.
- Collaborated with cross-functional teams to streamline processes and improve service quality.
- Led initiatives to enhance workflow efficiency, resulting in improved turnaround times for client requests.
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Organized and updated account databases, ensuring team members had access to current and accurate information.
- Enhanced client communication by establishing regular check-in calls, keeping clients informed and engaged.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Substitute Teacher
Buffalo Public School District
Buffalo, NY
09.2021 - Current
- Implemented lesson plans to maintain continuity of education in absence of regular teacher.
- Fostered positive classroom environment, encouraging student engagement and participation.
- Adapted teaching strategies to meet diverse learning needs of students across various subjects.
- Collaborated with school staff to ensure smooth transitions and effective classroom management.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
ISS/PSR, Building Support, Dress Code, Tutor, Sub
Charter School For Applied Technologies
Kenmore, NY
09.2021 - 12.2024
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Carry out lesson plan instructions from the classroom teacher, and/or create lesson plans in the absence of a prepared lesson.
- Create and maintain a discipline and classroom control that fosters a safe and productive learning environment, in accordance with school policies.
- Complete a report form, including absences, progress with the lesson plan, disciplinary actions, and positive experiences.
- Advised teachers on proper classroom management techniques and strategies for working with challenging students.
- Collaborated with faculty members on creating a positive school climate by encouraging mutual respect between staff and students.
- Counseled suspended students about the importance of making good choices in order to avoid future suspensions.
- Communicated regularly with staff regarding student progress during suspension periods.
- Monitored students in the suspension room, ensuring a safe learning environment at all times.
- Created lesson plans that focused on teaching social-emotional skills, conflict resolution, anger management, problem solving, and other important topics related to student behavior.
Auctioneer
Auction.com
Buffalo, NY
07.2021 - 11.2021
- Completed sales and notarized all the paperwork for houses auctioned and sold.
- Communicated with prospects to present auction services, answer questions and expand client base.
- Greeted and assisted customers to foster positive experiences.
Education
Bachelor of Arts - Social Work
Daemen College
Amherst, NYAssociates - Liberal Arts & Social Science
Erie Community College
Buffalo, NYSkills
- Communication (written and verbal)
- Microsoft Word, Office, Excel
- Customer Service
- Problem Solving
- Troubleshooting and problem resolution
- Order management
- Relationship building
- Logistics support
- Support services
- Motivational leadership
Affiliations
- Daemen College Social Work Alliance, Member
- NASW (National Association of Social Workers), Student member, Event planning
Certification
- Certified Notary Public
- NYS Fingerprinted
- Teach Account
- Certified Mandated Reporter
- DASA Trained
Timeline
Managed Account Coordinator, Customs Trade Broker
FedEx
08.2025 - Current
Substitute Teacher
Buffalo Public School District
09.2021 - Current
ISS/PSR, Building Support, Dress Code, Tutor, Sub
Charter School For Applied Technologies
09.2021 - 12.2024
Auctioneer
Auction.com
07.2021 - 11.2021
Associates - Liberal Arts & Social Science
Erie Community College
Bachelor of Arts - Social Work
Daemen College
Awards
Received full conference scholarship from the Daemen College Social Work Department, Council on Social Work Education (CSWE) National conference, 2011-10-01
Leadership Experience
Middle College High School, Buffalo, NY, 2009-09-01, 2009-12-01, School Counselor Assistant / Human Resource Assistant, Explored educational opportunities, developed fun focused groups, Counseling sessions, educated on financial aid, TAP and Pell, loans and future career plans